There are newer employer reviews for USAA

 

great

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee  in  Tampa, FL
Current Employee - Anonymous Employee in Tampa, FL

I have been working at USAA full-time for less than a year

Pros

none right now that i have

Cons

it has long hours in a chair

Advice to ManagementAdvice

none

Recommends
Positive Outlook
No opinion of CEO

786 Other Employee Reviews for USAA (View Most Recent)

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  1.  

    interesting and challenging while dealing with people on the phone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Sales Agent  in  San Antonio, TX
    Former Employee - Insurance Sales Agent in San Antonio, TX

    I worked at USAA part-time for more than 10 years

    Pros

    excellent benefits,great 401 plan

    Cons

    extreme micro management,forced verbage required to be used on the phone which alot of times did not sound natural

    Advice to ManagementAdvice

    stop the micro management and let employees do their work

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Micromanagement Takes on a New Definition at USAA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster  in  San Antonio, TX
    Former Employee - Claims Adjuster in San Antonio, TX

    I worked at USAA full-time for more than a year

    Pros

    Good benefits package, gym membership, excellent co-workers. The only aspect of the job I miss is the people I worked with.

    Cons

    USAA takes micromanagement to new levels! Every minute (not kidding) of every activity to include your time in the restroom is logged and discussed each week with your latest supervisor. Pay is low compared to the pressure and demands placed on you. Can be tough to get time off. Plan on spending many weekends/off days in the office as a "volunteer" to work extra hours....yep, you can volunteer or face the wrath. Member (customer) satisfaction takes a back seat to how long your conversation with them lasts and how many other products you pushed towards the member. The manager rotation switches so quickly that often times you will only have a certain manager for a few weeks and they're replaced by a new face.

    Advice to ManagementAdvice

    Spend the money to hire additional staff and the employee satisfaction and retention will increase.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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