792 Employee Reviews (View Most Recent)

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great

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee  in  Tampa, FL
Current Employee - Anonymous Employee in Tampa, FL

I have been working at USAA full-time for less than a year

Pros

none right now that i have

Cons

it has long hours in a chair

Advice to ManagementAdvice

none

Recommends
Positive Outlook
No opinion of CEO

Other Reviews for USAA

  1.  

    interesting and challenging while dealing with people on the phone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Sales Agent  in  San Antonio, TX
    Former Employee - Insurance Sales Agent in San Antonio, TX

    I worked at USAA part-time for more than 10 years

    Pros

    excellent benefits,great 401 plan

    Cons

    extreme micro management,forced verbage required to be used on the phone which alot of times did not sound natural

    Advice to ManagementAdvice

    stop the micro management and let employees do their work

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great Place for a Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Auto Adjuster II  in  Phoenix, AZ
    Current Employee - Auto Adjuster II in Phoenix, AZ

    I have been working at USAA full-time for more than 5 years

    Pros

    Always have the opportunity to be challenged and grow. Never get bored with work. Opportunity to promote and move if you actively participate in your job and in the company. Good health benefits. Lots of great management, of course not all managers are created equal though.

    Cons

    Paid time off has always been a sore point. Not that you don't get enough, but using it. Everyone bids by seniority and if you get into higher positions and you don't have ten plus years you may never get a holiday week off if prepared. You bid a year in advance for next years time off, so you need to know schedules and such. Otherwise awesome! Inbound call center, heavy for some parts of claims.

    Advice to ManagementAdvice

    Keep doing what you do and promote innovation at every level. Remember everyone's opinion matters.

    Approves of CEO
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