There are newer employer reviews for USAA
There are newer employer reviews for USAA

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Helpful (1)

Great Company, Great Mission, too much politics in the Exec Ranks

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Executive Director in San Antonio, TX
Former Employee - Executive Director in San Antonio, TX

I worked at USAA full-time (More than 5 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Benefits Mission Focus on the Customer Customer Service and Customer Experience literally most important, not just talk Serving the Military

Cons

Management job are back breakers Too many meetings, and to much politics, and it gets worse the more senior you get. Long, Long Hours

Advice to Management

Empower decisions to a lower level, be careful about having too many layers of management

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  1. Helpful (4)

    usaa is best when just a member

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Foundations Specialist in Tampa, FL
    Current Employee - Financial Foundations Specialist in Tampa, FL

    I have been working at USAA full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The pay, benefits, bonus and wellness are pretty good

    Cons

    Could do without being micro managed

    Advice to Management

    not every call warrants a sales attempt


  2. Property Claim Adjuster II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Property Claim Adjuster II in San Antonio, TX
    Former Employee - Property Claim Adjuster II in San Antonio, TX

    I worked at USAA full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, great co-workers, innovative executive management and process improvement focused, the ability and empowerment to do the right thing for the member because you believe it is the right thing to do.

    Cons

    Two jobs in one - a call center focused job along with the tasks of a claim adjuster. Very phone intensive without the opportunity to get to the work assigned to you on a daily basis. Must be willing to work every moment you are scheduled, which sounds easy enough, but it wears on you after a while. Overall, it is not a terrible place, but I would like to see less focus on the phone adherence and more focus on file quality and claim resolution.

    Advice to Management

    Keep up the great innovation and intelligent process improvement ideas. USAA does a great job of listening to the employees with their open door policies. Just focus on the phone intensive jobs, make it clear which is more important - it is difficult to sustain both parts of the job over a long period of time without getting burned out.


There are newer employer reviews for USAA
There are newer employer reviews for USAA

See Most Recent

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