USAA

  www.usaa.com
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785 Employee Reviews (View Most Recent)

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1 person found this helpful  

Great Company, Great Mission, too much politics in the Exec Ranks

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Executive Director  in  San Antonio, TX
Former Employee - Executive Director in San Antonio, TX

Pros

Benefits
Mission
Focus on the Customer
Customer Service and Customer Experience literally most important, not just talk
Serving the Military

Cons

Management job are back breakers
Too many meetings, and to much politics, and it gets worse the more senior you get.
Long, Long Hours

Advice to ManagementAdvice

Empower decisions to a lower level, be careful about having too many layers of management

Recommends
Positive Outlook
Approves of CEO

Other reviews for USAA

  1.  

    Good Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Solutions Advisor  in  Phoenix, AZ
    Current Employee - Financial Solutions Advisor in Phoenix, AZ

    Pros

    Great benefits, good overall culture.

    Cons

    Career progression and performance metrics constantly change.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    At USAA, the employees are equally as important as the customer. Both are considered critical to the company's success.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Project Manager  in  San Antonio, TX
    Former Employee - IT Project Manager in San Antonio, TX

    Pros

    Work/Life balance is encouraged and promoted.
    Employees are valued for their contributions.

    Cons

    The insurance industry is very volitile right now.

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for USAA.

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