USAA

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734 Employee Reviews (View Most Recent)

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1 person found this helpful  

Great Company, Great Mission, too much politics in the Exec Ranks

Executive Director (Former Employee) San Antonio, TX

ProsBenefits
Mission
Focus on the Customer
Customer Service and Customer Experience literally most important, not just talk
Serving the Military

ConsManagement job are back breakers
Too many meetings, and to much politics, and it gets worse the more senior you get.
Long, Long Hours

Advice to Senior ManagementEmpower decisions to a lower level, be careful about having too many layers of management

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Property Claim Adjuster II

    Property Claim Adjuster II (Former Employee) San Antonio, TX

    I worked at USAA full-time for more than 5 years

    Pros: Great benefits, great co-workers, innovative executive management and process improvement focused, the ability and empowerment to… Cons: Two jobs in one - a call center focused job along with the tasks of a claim adjuster. Very phone intensive without the opportunity to… Advice to Senior Management: Keep up the great innovation and intelligent process improvement ideas. USAA does a great job of listening to the employees with their open door policies.… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Overall, a great company to work for!

    Mortgage Origination Specialist (Current Employee) Tampa, FL

    I have been working at USAA full-time for more than a year

    Pros: Great 401K, benefits, Tuition reimbursement, bonuses, pay is 'OK', not the best part of the job. We get lots of training, company really cares about members.… Cons: Micro-managing. Thats all I could think of. It really is… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

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