USAA

  www.usaa.com
  www.usaa.com
There are newer employer reviews for USAA

 

At USAA, the employees are equally as important as the customer. Both are considered critical to the company's success.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - IT Project Manager in San Antonio, TX
Former Employee - IT Project Manager in San Antonio, TX

I worked at USAA full-time

Pros

Work/Life balance is encouraged and promoted.
Employees are valued for their contributions.

Cons

The insurance industry is very volitile right now.

Recommends
Neutral Outlook
Approves of CEO

864 Other Employee Reviews for USAA (View Most Recent)

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  1. 4 people found this helpful  

    Incredible business concept but terrible oversight in execution, feeding an unhealthy concentration of power for Leaders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Member Service Representative in Phoenix, AZ
    Current Employee - Senior Member Service Representative in Phoenix, AZ

    I have been working at USAA full-time (more than 3 years)

    Pros

    Great benefits, good pay, meaningful work

    Cons

    The employees which are in direct contact with customers/members bear an immense amount of pressure, stress, and anxiety. They are micromanaged and then rated/judged by self-interested front-line managers who will ultimately determine the outcome of the representative's career. In short, those who are politically savvy will survive. Those who aren't, won't.

    Advice to ManagementAdvice

    Managers should be capable of performing the job of those they manage. When this changes, new managers should be promoted from within.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Great if you like cliques and never get sick...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Casualty Claims Adjuster in Norfolk, VA
    Former Employee - Casualty Claims Adjuster in Norfolk, VA

    I worked at USAA full-time

    Pros

    great benefits, nice year end bonus, competitive salary, some good teammates.

    Cons

    workload is unreasonable, client military rank often determining factor in final liability - regardless of what the investigation reveals. If you EVER have to use FMLA, you might as well put a target on your back, you will be micro managed and will be terminated for not maintaining the job objectives, which everyone is behind including managers.
    This is a call center. you are given new assignments daily, but also have to answer general inbound calls and if it is a new loss, you will have to take that claim on as well. Managers have their favorites and most of the time these individuals are the weakest link.
    Pride tributes from your teammates often serve to get you in trouble, so don't help your fellow adjuster.

    Advice to ManagementAdvice

    Micro management is counter productive. Back up your adjuster's liability decision based on facts and ethical procedures. Hold yourself to the same standard you expect for your team. Please get a better first notice of loss process, the current one is ill effective. Leads to frustrated clients and adjusters.

    No opinion of CEO
There are newer employer reviews for USAA

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