There are newer employer reviews for USAA

Love this company; Dislike the politics

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee in San Antonio, TX
Former Employee - Anonymous Employee in San Antonio, TX

I worked at USAA full-time (more than 10 years)

Recommends
Positive Outlook
No opinion of CEO
Recommends
Positive Outlook
No opinion of CEO

Pros

Great customers, great employees, great business model. The benefits are absolutely world-class and the total compensation package cannot be beat - especially in the San Antonio market. Dedication to the men and women of the military is real!

Cons

The good old boy network is alive and kicking. Tough place for women to make a mark.

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  1. Good Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Solutions Advisor in Phoenix, AZ
    Current Employee - Financial Solutions Advisor in Phoenix, AZ

    I have been working at USAA full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, good overall culture.

    Cons

    Career progression and performance metrics constantly change.

  2. Helpful (5)

    Incredible business concept but terrible oversight in execution, feeding an unhealthy concentration of power for Leaders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Member Service Representative in Phoenix, AZ
    Current Employee - Senior Member Service Representative in Phoenix, AZ

    I have been working at USAA full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great benefits, good pay, meaningful work

    Cons

    The employees which are in direct contact with customers/members bear an immense amount of pressure, stress, and anxiety. They are micromanaged and then rated/judged by self-interested front-line managers who will ultimately determine the outcome of the representative's career. In short, those who are politically savvy will survive. Those who aren't, won't.

    Advice to Management

    Managers should be capable of performing the job of those they manage. When this changes, new managers should be promoted from within.

There are newer employer reviews for USAA

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