790 Employee Reviews (View Most Recent)

Sort: Rating Date

 

Great company to work for!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Financial Advisor  in  San Antonio, TX
Former Employee - Financial Advisor in San Antonio, TX

I worked at USAA full-time for more than 3 years

Pros

Year end bonuses
Family style environment depending on where you work
Benefits

Cons

Scheduling in certain departments could use some help
Management helping you graduate from being on the phones could use some work

Advice to ManagementAdvice

Find out what is important to your employees and where they want to go. Don't just do it because you want that good score card at the end of the year for yourself. Do it because you actually really care and want to see all of your employees succeed. Not just some of them.

Recommends
Positive Outlook
Approves of CEO

Other Reviews for USAA

  1. 3 people found this helpful  

    Phoenix office treats their insurance employees like they're in middle school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Foundations Specialist  in  Phoenix, AZ
    Current Employee - Financial Foundations Specialist in Phoenix, AZ

    I have been working at USAA full-time for less than a year

    Pros

    Nice physical office and property. Nice parking garage. Great security on-site

    Cons

    Extremely condescending new-hire manager for the insurance classes. Job is extremely micromanaged by a bunch of policies set by simpletons that would sink in the real world if it were not for their "diversity".

    Advice to ManagementAdvice

    Its sad to see how your continuing to ruin a great company with your incompetence.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Stop outsourcing to companies that do not value their employees or step up to help those struggling.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Msr  in  Springfield, MO
    Former Employee - Msr in Springfield, MO

    I worked at USAA full-time for more than 3 years

    Pros

    USAA itself seems to be a good company with great benefits and wages but the companies it outsources to (Teletech in particular) are awful.

    Cons

    Using third party contractors that do not care for their employees beyond the scope of what did you get for your last MSAT score does not help the company. At the third party company I used to work for, people were treated very poorly. If you were sick, instead of healing at home they would make you sit beside a garbage can and take calls. If you are in the emergency room, in a car wreck or something else unfortunate happened, they did not care. You would be threatened to be fired for anything. The third parties USAA contracts with does not train their employees, does not give raises ever (instead they pocket any money USAA gave us for raises), and constantly threaten to fire people for anything, including missing work for Jury duty or Military Drills.

    Advice to ManagementAdvice

    Take an active interest in the welfare of the employees working at the outsourced sites beyond a mere glance, after all these people service your members too.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for USAA.

Worked for USAA? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.