There are newer employer reviews for USAA

6 people found this helpful  

Don't work here if you have any opinions.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Financial Foundations Specialist in Tampa, FL
Current Employee - Financial Foundations Specialist in Tampa, FL

I have been working at USAA full-time (more than an year)

Pros

On site gym. On site cafeteria, health clinic, covered parking.

Cons

No matter how you help a member, if you don't do the scripted sales pitch, your call is rated "below expectations" and you are coached. Coaching translates into being threatened with your job and being treated as a misbehaving child. Employees must do as told and are brow beaten into submission for daring to have a different point of view. Employees are not given time to research difficult problems and coached for not meeting phone adherence goals if you do try to help a member. Unfortunately employees put their own needs above the mrmbers. Time off is next to impossible to schedule after the original round of bidding. Many employees blatantly abuse FMLA to take time off. Managers encourage their employees to get approved for FMLA, so they can call out. The mission is great, the implementation is dysfunctional.

Advice to ManagementAdvice

You need real engagement with employees and must be willing to hear and act on negative feedback.

Doesn't Recommend
Negative Outlook
No opinion of CEO

815 Other Employee Reviews for USAA (View Most Recent)

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  1. 2 people found this helpful  

    Eh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Foundations Specialist in Colorado Springs, CO
    Current Employee - Financial Foundations Specialist in Colorado Springs, CO

    I have been working at USAA full-time (more than 3 years)

    Pros

    Good bonuses, decent pay, extra paid time off during the holidays, good retirement plan

    Cons

    terrible shifts, little flexibility, lack of career development, lack of opportunities in smaller branches (Colorado Springs specifically.)

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Good place to get your feet wet.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Financial Solutions Advisor in Phoenix, AZ
    Former Employee - Senior Financial Solutions Advisor in Phoenix, AZ

    I worked at USAA full-time (more than 5 years)

    Pros

    Benefits, benefits, benefits. They give you the best and lowest cost benefits.

    Cons

    Micromanagement. They will work you like you are a soldier.

    Advice to ManagementAdvice

    Recognize changes that you make are too frequent.

    Recommends
    Neutral Outlook
    No opinion of CEO
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