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Helpful (6)

Don't work here if you have any opinions.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Financial Foundations Specialist in Tampa, FL
Current Employee - Financial Foundations Specialist in Tampa, FL

I have been working at USAA full-time (More than a year)

Doesn't Recommend
Negative Outlook
No opinion of CEO
Doesn't Recommend
Negative Outlook
No opinion of CEO

Pros

On site gym. On site cafeteria, health clinic, covered parking.

Cons

No matter how you help a member, if you don't do the scripted sales pitch, your call is rated "below expectations" and you are coached. Coaching translates into being threatened with your job and being treated as a misbehaving child. Employees must do as told and are brow beaten into submission for daring to have a different point of view. Employees are not given time to research difficult problems and coached for not meeting phone adherence goals if you do try to help a member. Unfortunately employees put their own needs above the mrmbers. Time off is next to impossible to schedule after the original round of bidding. Many employees blatantly abuse FMLA to take time off. Managers encourage their employees to get approved for FMLA, so they can call out. The mission is great, the implementation is dysfunctional.

Advice to Management

You need real engagement with employees and must be willing to hear and act on negative feedback.

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  1. Helpful (5)

    Was Great now just good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Foundations Specialist II in Tampa, FL
    Current Employee - Financial Foundations Specialist II in Tampa, FL

    I have been working at USAA part-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Location, gym,cafeteria, schudule,front line management

    Cons

    USAA is really starting to push sales.

    Advice to Management

    Dont be like the other companies that sell sell sell, Thats not what the members want. Its okay to suggest products but dont force it down the members throat.


  2. Helpful (2)

    Financial Planning Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Financial Planning in San Antonio, TX
    Former Intern - Financial Planning in San Antonio, TX

    I worked at USAA as an intern (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Interesting team based work Got to meet with lots of senior management

    Cons

    Could tell our work wasn't really needed. They were more or less scouting out our talent to see if they wanted to recruit us. Very conservative company. Even if you work super hard you won't be promoted much faster than anyone else


There are newer employer reviews for USAA
There are newer employer reviews for USAA

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