There are newer employer reviews for USAA
There are newer employer reviews for USAA

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Great company

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Insurance Agent in San Antonio, TX
Current Employee - Insurance Agent in San Antonio, TX
Recommends
Positive Outlook
No opinion of CEO

I have been working at USAA part-time (More than a year)

Pros

The pay is good and the training is phenomenal. The facility is one of the largest that I've ever seen. Great gyms.

Cons

The culture is very military centric but without rank structure. There was very little time for relaxation in between phone calls because everything was micromanaged down to the second. Security guards could be more friendlier

Advice to Management

Take care of your workers and they in turn will take care of the company

Other Employee Reviews for USAA

  1. Helpful (3)

    Phoenix office treats their insurance employees like they're in middle school

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Foundations Specialist in Phoenix, AZ
    Current Employee - Financial Foundations Specialist in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at USAA full-time (Less than a year)

    Pros

    Nice physical office and property. Nice parking garage. Great security on-site

    Cons

    Extremely condescending new-hire manager for the insurance classes. Job is extremely micromanaged by a bunch of policies set by simpletons that would sink in the real world if it were not for their "diversity".

    Advice to Management

    Its sad to see how your continuing to ruin a great company with your incompetence.


  2. Stop outsourcing to companies that do not value their employees or step up to help those struggling.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Msr in Springfield, MO
    Former Employee - Msr in Springfield, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at USAA full-time (More than 3 years)

    Pros

    USAA itself seems to be a good company with great benefits and wages but the companies it outsources to (Teletech in particular) are awful.

    Cons

    Using third party contractors that do not care for their employees beyond the scope of what did you get for your last MSAT score does not help the company. At the third party company I used to work for, people were treated very poorly. If you were sick, instead of healing at home they would make you sit beside a garbage can and take calls. If you are in the emergency room, in a car wreck or something else unfortunate happened, they did not care. You would be threatened to be fired for anything. The third parties USAA contracts with does not train their employees, does not give raises ever (instead they pocket any money USAA gave us for raises), and constantly threaten to fire people for anything, including missing work for Jury duty or Military Drills.

    Advice to Management

    Take an active interest in the welfare of the employees working at the outsourced sites beyond a mere glance, after all these people service your members too.


There are newer employer reviews for USAA
There are newer employer reviews for USAA

See Most Recent

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