USAA
3.4 of 5 658 reviews
www.usaa.com San Antonio, TX 5000+ Employees

658 Employee Reviews (View Most Recent)

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Great company

Insurance Agent (Current Employee)
San Antonio, TX

I have been working at USAA part-time for more than a year

ProsThe pay is good and the training is phenomenal. The facility is one of the largest that I've ever seen. Great gyms.

ConsThe culture is very military centric but without rank structure. There was very little time for relaxation in between phone calls because everything was micromanaged down to the second. Security guards could be more friendlier

Advice to Senior ManagementTake care of your workers and they in turn will take care of the company

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great company to work for!

Financial Advisor (Former Employee)
San Antonio, TX

I worked at USAA full-time for more than 3 years


Pros: Year end bonuses Family style environment depending on where you work Benefits Cons: Scheduling in certain departments could use some help Management helping you… Advice to Senior Management: Find out what is important to your employees and where they want to go. Don't just do it because you want that good score card… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

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13 people found this helpful  

USAA - Great for members, Great for back-office/management employees, horrible for customer contact employees”

Claims Adjuster (Current Employee)
Phoenix, AZ

I have been working at USAA full-time for more than 3 years


Pros: Member before I was an employee, I still strongly believe in the mission - USAA is hands-down the best financial security company in the world,… Cons: Referrals/sales. These have become the most important stat for any employee. They are weighed the heaviest in all performance evaluation (in two of the major… Advice to Senior Management: Return to the original "three legged stool" concept - members, employees, financial strength Provide more appropriate positive recognition for the front-line employees working diligently for the… No, I would not recommend this company to a friend More

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