USAA

  www.usaa.com
  www.usaa.com
There are newer employer reviews for USAA

 

Great company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Insurance Agent in San Antonio, TX
Current Employee - Insurance Agent in San Antonio, TX

I have been working at USAA part-time (more than an year)

Pros

The pay is good and the training is phenomenal. The facility is one of the largest that I've ever seen. Great gyms.

Cons

The culture is very military centric but without rank structure. There was very little time for relaxation in between phone calls because everything was micromanaged down to the second. Security guards could be more friendlier

Advice to ManagementAdvice

Take care of your workers and they in turn will take care of the company

Recommends
Positive Outlook
No opinion of CEO

863 Other Employee Reviews for USAA (View Most Recent)

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  1. 2 people found this helpful  

    Not for a professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Wealth Manager
    Former Employee - Wealth Manager

    I worked at USAA full-time (more than 8 years)

    Pros

    Good benefits, quality employees, cafeteria on site

    Cons

    Call center environment, not a lot of products options to offer clients for investments. Metrics change frequently and in mid year which make it difficult to run a book of business. Treat employees like children. They changed the wealth manager compensation package and reduced by 2/3. They changed it because they don't have the software program to track assets that a wealth manager brought in for the year. So assets coming in the door don't matter only products you sell. Once you get all the products you can out of a member, they are now dead weight. Recently took away the wealth specialist role which helped the wealth manager manage the book and on service issues. Now you have to tell your 10 million dollar client to call an 800 number and talk to someone they never have spoken to for service request. Have limited sales material and presentation material. All recommendations are cookie cutter. They don't allow CFP's to make recommendations on non USAA mutual funds or even on a members 401k plan.

    Advice to ManagementAdvice

    Listen to your employees. You are losing a lot of your young talent that will be missed in a couple of years. Stop pretending this is wealth management. It is not.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Advisor in San Antonio, TX
    Former Employee - Financial Advisor in San Antonio, TX

    I worked at USAA full-time (more than 3 years)

    Pros

    Year end bonuses
    Family style environment depending on where you work
    Benefits

    Cons

    Scheduling in certain departments could use some help
    Management helping you graduate from being on the phones could use some work

    Advice to ManagementAdvice

    Find out what is important to your employees and where they want to go. Don't just do it because you want that good score card at the end of the year for yourself. Do it because you actually really care and want to see all of your employees succeed. Not just some of them.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for USAA

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