USAA

  www.usaa.com
  www.usaa.com
There are newer employer reviews for USAA

 

Great place to work - happy when I was there.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Executive Secretary in San Antonio, TX
Former Employee - Executive Secretary in San Antonio, TX

I worked at USAA full-time (more than 3 years)

Pros

Love the safe parking and security. Having everything you need under one roof was great. Gyms were nice. Food service was good too. Competitive pay and compensation for hard work. Excellent savings plan.

Cons

Politics of the corporate world are a bit bothersome - but you'll get that anywhere.

Advice to ManagementAdvice

Be more down to earth. Executive management shouldn't need to be worshiped - we're all working towards the same goals.

Recommends
Neutral Outlook
Approves of CEO

839 Other Employee Reviews for USAA (View Most Recent)

Sort: Rating Date
  1.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Agent in San Antonio, TX
    Current Employee - Insurance Agent in San Antonio, TX

    I have been working at USAA part-time (more than an year)

    Pros

    The pay is good and the training is phenomenal. The facility is one of the largest that I've ever seen. Great gyms.

    Cons

    The culture is very military centric but without rank structure. There was very little time for relaxation in between phone calls because everything was micromanaged down to the second. Security guards could be more friendlier

    Advice to ManagementAdvice

    Take care of your workers and they in turn will take care of the company

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Not for a professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Wealth Manager
    Former Employee - Wealth Manager

    I worked at USAA full-time (more than 8 years)

    Pros

    Good benefits, quality employees, cafeteria on site

    Cons

    Call center environment, not a lot of products options to offer clients for investments. Metrics change frequently and in mid year which make it difficult to run a book of business. Treat employees like children. They changed the wealth manager compensation package and reduced by 2/3. They changed it because they don't have the software program to track assets that a wealth manager brought in for the year. So assets coming in the door don't matter only products you sell. Once you get all the products you can out of a member, they are now dead weight. Recently took away the wealth specialist role which helped the wealth manager manage the book and on service issues. Now you have to tell your 10 million dollar client to call an 800 number and talk to someone they never have spoken to for service request. Have limited sales material and presentation material. All recommendations are cookie cutter. They don't allow CFP's to make recommendations on non USAA mutual funds or even on a members 401k plan.

    Advice to ManagementAdvice

    Listen to your employees. You are losing a lot of your young talent that will be missed in a couple of years. Stop pretending this is wealth management. It is not.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for USAA

Work at USAA? Share Your Experiences

USAA

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.