USAA

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785 Employee Reviews (View Most Recent)

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1 person found this helpful  

Relationship Specialist

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Financial Foundation Specialist  in  San Antonio, TX
Current Employee - Senior Financial Foundation Specialist in San Antonio, TX

Pros

Great medical and retirement benefits. Also get Christmas bonus and in February another bonus. Last year we got 18.8% of our salary.

Cons

10 hour shifts can be way too long on the phones. Make no mistake, this is absolutely a call center. So be prepared for back to back calls some day. Don't get me wrong, I love it here but you have to really work hard to be EE and noticed. When you do this then you can move around within the company. My advise, always challenge yourself to do your best then get the heck out of policy services after a year or two. I've been at 3 different departments in less than 3 years at USAA. I do this so Im continuously challenged.

Advice to ManagementAdvice

Listen to your employees and empower them to be great and help promote. Always be honest and let them know constantly and consistently how they are doing..show them their numbers.

Recommends
Positive Outlook
Approves of CEO

Other reviews for USAA

  1. 1 person found this helpful  

    Family oriented

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Actuarial Analyst  in  San Antonio, TX
    Former Employee - Actuarial Analyst in San Antonio, TX

    Pros

    Low cost of living area (San Antonio), slightly below average salaries (but fine for the area), GREAT benefits, super nice work environment. Good place for family oriented folks looking for work/life balance, but not looking to make millions.

    Cons

    If you're an upper management type, then you will surely be underpaid at this place. That said, San Antonio is a great place to raise a family.

    Advice to ManagementAdvice

    Keep doing what you're doing.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company to work for; good benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mortgage Specialist  in  San Antonio, TX
    Former Employee - Mortgage Specialist in San Antonio, TX

    Pros

    Most managers care about their people; tuition assistance; company matches 8% of employee contributions to retirement

    Cons

    Call center fast paced and demanding

    Advice to ManagementAdvice

    Be willing to move people to positions they are better suited for.

    Recommends
    Positive Outlook
    Approves of CEO
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