USAA

  www.usaa.com
  www.usaa.com
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1 person found this helpful  

Great company, horrific management in Colorado Springs!!!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Member Service Representative in Colorado Springs, CO
Former Employee - Member Service Representative in Colorado Springs, CO

I worked at USAA full-time (more than 5 years)

Pros

The pay, the benefits, the mission, the CEO, the innovation

Cons

The extreme micromanaging of the Colorado Springs office. Many of the employees are on FMLA because of the severe harassment and intimidation that goes on daily in this office. If you want a job here, get ready to give up your personal life! You can't get a day off for anything!!!...and for the multitude of weeks vacation you get, you have to BID for your time off in NOVEMBER of the previous year!!! You most likely won't get it!

Advice to ManagementAdvice

Fix the morale issues in the Colorado Springs office. The top employees (Seniors and MRS I's) are led by THE WORST management team I have EVER worked with!!!

Positive Outlook
Approves of CEO

839 Other Employee Reviews for USAA (View Most Recent)

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  1.  

    Great company, family oriented, employee oriented in mind.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Policy Service Representative I in San Antonio, TX
    Former Employee - Policy Service Representative I in San Antonio, TX

    I worked at USAA full-time (more than 5 years)

    Pros

    Benefits are some of the best offered. Flexible schedules and paid holidays also help to lure you in.

    Cons

    Management does not see eye-to-eye with each other. Knowing someone helps to move up in the company.

    Advice to ManagementAdvice

    Get on the same page and manage consistently per team.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Work Life Balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    Great Work Life Balance. The company has a noble mission.
    If you work in San Antonio or Phoenix there is room for progression if you choose to pursue
    Excellent Benefits,Bonus and Tuition Assistance Program.

    Cons

    Base salaries start low relative to the national averages.

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for USAA

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