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Best Company EVER!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - MSR II
Former Employee - MSR II

I worked at USAA full-time for more than a year

Pros

Loved working there because the facilities are amazing - cafeterias, daycares, mini nurse stations - This company is great for people who have a desire to keep a good work/life balance. It's a GREAT place to work.

Cons

Its hard to think of anything I didn't like.

Recommends
Approves of CEO

781 Other Employee Reviews for USAA (View Most Recent)

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  1. 3 people found this helpful  

    Great if you don't have a phone job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Property Claims Adjuster  in  Phoenix, AZ
    Former Employee - Associate Property Claims Adjuster in Phoenix, AZ

    I worked at USAA full-time for more than 3 years

    Pros

    Great building, location, good people. Room for advancement.

    Cons

    Not enough time to handle your own files. There aren't enough reps so you're taking call after call without having time to call back your own members. Which also leaves you taking care of other adjuster's files because their members can't reach them either. Constant push to sell products, even on calls where people are reporting claims. I heard from many other people in the bank that it's horrible there too.

    Advice to ManagementAdvice

    Allow more time off the phone to handle our own files. Don't stress to sell on incoming calls when someone is reporting a claim. That's just poor taste and insincere.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    If you like to be a slave, then its for you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Representative  in  San Antonio, TX
    Current Employee - Claims Representative in San Antonio, TX

    I have been working at USAA full-time for more than 3 years

    Pros

    Good Benefits, CEO is great person but he needs to realize more over what his management team is doing.

    Cons

    They work you for the money that they pay you.

    Advice to ManagementAdvice

    Management need to have training. You are on your own. You learn from your co-workers not management. You go to a manager and then a the manger will go to a team lead to get the answer.

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