793 Employee Reviews (View Most Recent)

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Great company that lives its mission each day. Really cares about its customers and employees.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee  in  San Antonio, TX
Former Employee - Anonymous Employee in San Antonio, TX

I worked at USAA full-time for more than 3 years

Pros

Solid benefits and nice bonuses.

Cons

Promotes from within but could still stand to do a lot more to maximize the talents of internal employees. Since USAA has a great tuition assistance program many USAA employees go on to obtain advanced degrees. Unfortunately, you will tend to see lots of employees with multiple advanced degrees doing jobs that they are severely overqualified for. For example, employees with a MBA and MS degree being stuck with simple customer service jobs.

Advice to ManagementAdvice

Left USAA because I could not obtain the position I wanted after earning a MBA in Project Management and a MS in Organizational Leadership in less than three years. Currently pursuing a ME in Engineering Management with a Six Sigma Master Black Belt. Will go on to a doctorate degree when I am done with my ME degree in a few years.

Recommends
Positive Outlook
Approves of CEO

Other Reviews for USAA

  1.  

    One of the best companies to work for in the country

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  San Antonio, TX
    Former Employee - Director in San Antonio, TX

    I worked at USAA full-time for more than 3 years

    Pros

    Amazing culture, great pay and benefits, tremendous opportunity to grow - one of the best insurance marketing groups anywhere

    Cons

    very few cons... parking. Unless you are an executive, then you get your own space. Parking is the only con!

    Advice to ManagementAdvice

    USAA does it right. Dont look elsewhere - stay with USAA

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    Benefits
    Employee focus
    Member centric
    Respect to our service members
    They really work hard to be the best

    Cons

    Not many, but sometimes the pressure to always go above and beyond for the members can be taxing

    Advice to ManagementAdvice

    Stay focused on the employees

    Recommends
    Positive Outlook
    Approves of CEO
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