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There are newer employer reviews for USAA

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If you like to be a slave, then its for you.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Claims Representative in San Antonio, TX
Current Employee - Claims Representative in San Antonio, TX

I have been working at USAA full-time (More than 3 years)

Pros

Good Benefits, CEO is great person but he needs to realize more over what his management team is doing.

Cons

They work you for the money that they pay you.

Advice to Management

Management need to have training. You are on your own. You learn from your co-workers not management. You go to a manager and then a the manger will go to a team lead to get the answer.

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  1. Good company but the job itself was mentally exhausting.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster
    Former Employee - Claims Adjuster

    I worked at USAA full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great pay and bonuses. They make you think they care about their employees. Good benefits. Good system for providing innovative ideas.

    Cons

    Terrible micro-management. VERY busy call volume with no time to breathe in between calls, with only a 30 min lunch and two 20 min breaks. Very high pressure from management to sell things to members, even when they have just reported an accident. If you can't do 20 things at once and sell stuff, don't even bother. Expect to know all days you want off by November of the year before when you bid for time off. Don't expect to get any holidays off until you have worked there for at least 5 years. The employees are only looking out for themselves and if you do something wrong, get ready to be tattled on to your manager and then be reprimanded like a 5 yr old.

    Advice to Management

    Ease up on the referral pressure or you will lose a lot of employees. Also, quit with the micro-management...we are all adults and are tired of being treated like children. Fix the voicemail system, that is another thing that gets employees frustrated. 20 voicemails a day is way too many.


  2. Good company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Foundations Associate in San Antonio, TX
    Current Employee - Financial Foundations Associate in San Antonio, TX

    I have been working at USAA full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great benefits, on site gym, many activities outside of work, great bonus

    Cons

    This is a call center environment! You will be on the phones 95% of the time you are there with no time in between calls. Two breaks of 20 min, and one lunch of 35 min no matter what shift you work.


There are newer employer reviews for USAA
There are newer employer reviews for USAA

See Most Recent

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