USAA

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728 Employee Reviews (View Most Recent)

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If you like to be a slave, then its for you.

Claims Representative (Current Employee) San Antonio, TX

ProsGood Benefits, CEO is great person but he needs to realize more over what his management team is doing.

ConsThey work you for the money that they pay you.

Advice to Senior ManagementManagement need to have training. You are on your own. You learn from your co-workers not management. You go to a manager and then a the manger will go to a team lead to get the answer.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good company but the job itself was mentally exhausting.

    Claims Adjuster (Former Employee)

    I worked at USAA full-time for more than 3 years


    Pros: Great pay and bonuses. They make you think they care… Cons: Terrible micro-management. VERY busy call volume with no time to breathe in between calls, with only a 30 min lunch and two 20 min… Advice to Senior Management: Ease up on the referral pressure or you will lose a lot of employees. Also, quit with the micro-management...we are all adults and are… Yes, I would recommend this company to a friend More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good company to work for.

    Financial Foundations Associate (Current Employee) San Antonio, TX

    I have been working at USAA full-time for less than a year


    Pros: Great benefits, on site gym, many activities outside of work,… Cons: This is a call center environment! You will be on the phones 95% of the time you are there with no… Yes, I would recommend this company to a friend More
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