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There are newer employer reviews for USAA

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Helpful (3)

USAA. A great place to work...in most ways

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Wealth Advisor III in Phoenix, AZ
Current Employee - Wealth Advisor III in Phoenix, AZ

I have been working at USAA full-time (More than 5 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

USAA is very organized and well structured. They take care of their employees very well and have high expectations of their employees. Their salaries are good, benefits are very good and perks are also good.

Cons

There are two ways to view the world...the USAA way and the wrong way. USAA has a very bad case of the Emperor's new clothes. If it has been dictated from above you had better not go against it, regardless of common sense or other justifications, lest you stunt or end your career at USAA

Advice to Management

Listen much more to the front line workers that are talking to your customers and quit relying on the consultants and ex-Bank-of-America VPs that have been hired the past few years. They are ex-BofA for a reason! They're bringing B of As greediness to USAA.

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  1. IT Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - IT Intern in San Antonio, TX
    Former Intern - IT Intern in San Antonio, TX

    I worked at USAA as an intern (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Ethical Company
    Treats Interns Well
    Full Benefits for IT Interns

    Cons

    Wide range of work, might not get what you want


  2. Helpful (6)

    It's all about the sale

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Colorado Springs, CO
    Current Employee - Anonymous Employee in Colorado Springs, CO

    I have been working at USAA full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    good pay for this city, great benefits, office is nice with many amenities like a gym, cafeteria, daycare. Top managers of this office are excellent. Middle managers only average.

    Cons

    This a sales culture. It's no longer about customer service but more important if you make the sale. Accuracy of the job isn't focused on and the amount of dissatisfied customers has risen substantially in the last few years. There is limited opportunity for growth in this location. There is very little time off available which has to be bid for a year in advance. The more tenure and seniority you have the less time off there is available. Same with shift preferences. The benefits were decreased each of last few years and cost more. The company had record revenue last few years and raises across the board were minimal for above average employees.

    Advice to Management

    Hire middle managers who are qualified. If they haven't improved themselves like their employees do then they should be moved out of the position. There are many middle managers in this company that are being passed up by their subordinates in terms of skills and education, they don't work very hard, gossipy and cliquey in the office because they know they won't be demoted.


There are newer employer reviews for USAA
There are newer employer reviews for USAA

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