There are newer employer reviews for USAA

good place to work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Analyst in San Antonio, TX
Current Employee - Analyst in San Antonio, TX

I have been working at USAA

Recommends
Approves of CEO
Recommends
Approves of CEO

Pros

good place to balance work and family life

Cons

huge company... it is hard to track the contacts

Advice to Management

nothing ,...management is very dynamic

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  1. Helpful (1)

    Awesome Company to work for!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Advisor in San Antonio, TX
    Current Employee - Advisor in San Antonio, TX

    I have been working at USAA

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Strong financially, incredible benefits, numerous employee activities, gyms, starbucks, several cafeterias with many choices of foods from breakfast to dinner. The building, grounds and work environment are beautiful, not to mention the deer and lakes. We have COVERED parking! In house clinc and on site pharmacy. Company stores, On site bank and ATMs, programs that pay for your college, amazing bonuses, huge company parties. This list goes on and on...

    Cons

    Do we have a lot of changes? Yes, and sometimes too much too soon. We are very busy, and there is a high expectation placed on sales and service. We are a Financial Services company, with AAA ratings and you don't get here by being mediocre... Some don't like sales, but let's face it, products bring the money in... We work hard and we play hard! In this economy, we are all blessed to have jobs with a strong company. USAA is not perfect, but what in life is? Make the best of it, take advantage of all the perks, but I know that no one is forcing me to stay. If people can't appreciate what we have, they are free to leave and search for the perfect company...

    Advice to Management

    Slow some of the changes for frontline reps. The technology is necessary, but too much too fast can be overwhelming, especially if all glitches haven't been worked out. Remove a few duties from frontline managers plates so can actually spend time reviewing their employee's work, provide guidance, and help them grow into management if they so desire. Managers need to be more direct with employees. Be less concerned about hurting feelings and more concerned about correcting behaviors, mentoring and growing their employees. People don't care how much you know, until they know how much you care...

  2. Helpful (1)

    Overall a Good place to work,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at USAA

    Approves of CEO
    Approves of CEO

    Pros

    Plenty of PTO, great employee recognition, lots of work towards improving employee morale this year, new CEO is very charasmatic and a great motivator. I believe what he says.

    Cons

    There is too much work for the individual employee, everyone is completely stressed out, the workload is more than most can handle. The managers are always in meetings, they have too much on their plates with running reports and stats on their employees. They don't have enough quality time with their employees, even though it is a stated priority to mentor/coach. Your odds of getting a holiday off are very slim, employee retention means that it takes a long time to get any senority.

    Advice to Management

    Keep up with the technology changes, but beta test with the frontline employees first. The ones who have to use the technology feel that their opinions aren't being sought out, the system is being designed without them.

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