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Excellence

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Member Service Representative  in  Phoenix, AZ
Former Employee - Member Service Representative in Phoenix, AZ

I worked at USAA for more than 5 years

Pros

The members rock, the atmosphere is one of ethics and trust, the work equipment is top of the line, you have a sense of pride in the commitment to the military, a very patriotic environment, the perks, the benefits, cafeteria, the work out room....The feeling that they like their employees, and want them to be happy.

Cons

Don't switch team managers so much. 7 years = 11 managers. All in P&C.

Advice to ManagementAdvice

Love you guys.

Recommends
Positive Outlook
Approves of CEO

786 Other Employee Reviews for USAA (View Most Recent)

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  1.  

    A great place to develop experience for a former military officer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at USAA full-time for more than 3 years

    Pros

    Member driven culture - high focus on our military customers
    Private company - allows for a longer view on strategy
    Great benefits
    Development focused leadership

    Cons

    Organizational structure - it is very unusual and creates a backward approach to managing product lines - the product line leaders do not actually own any resources and the operational resources are stove piped into different segments... As are the support roles - marketing, IT, etc... As a result there is very little alignment of goals and it seems that politics can trump data... That being said, within a given area it's a great place to work, but when your goals rely on several different stove pipes, the time to accomplish an effort is extremely long compared to other companies I have exposure to. The pace is fairly lax, which can be a good thing or not, depending how you feel about it. USAA takes good care of their members and is very financially successful, so there is little desire to rock the boat it would seem

    Advice to ManagementAdvice

    Align the performance objectives and success measures of support roles to the results of the product lines they support
    Dissolve MX or modify it to allow tailoring and quality control of product knowledge at the product line level
    Do not allow leadership changes within MX (sales) for a given product without the approval of the product line leader... Yes product experience is important! (Especially for complex products - at least half of the directors in the product line I am thinking of have less than 12 months experience in the product - this similar at the manager level as well and in my opinion ridiculous considering the changes were made solely to "swap" people around)

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Web Redesgin for Banking and Investment applications

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Consultant  in  San Antonio, TX
    Former Employee - Senior Consultant in San Antonio, TX

    I worked at USAA as a contractor for less than a year

    Pros

    Very talented architects. Nice place to work for. Cutting edge technologies. Beautiful Campus.

    Cons

    Too many meetings with Managers and Project managers with unmanageable number of participants.

    Recommends
    Positive Outlook
    No opinion of CEO
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