There are newer employer reviews for USAA
There are newer employer reviews for USAA

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Good pay and benefits, lots of hard work

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Member Services Representative in San Antonio, TX
Current Employee - Senior Member Services Representative in San Antonio, TX

I have been working at USAA full-time (More than 5 years)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

People are friendly, members are the best in the world. Salary is above-average for the insurance industry

Cons

Constantly, chronically over-worked. This is NOT an exaggeration - aside from two 20 minute breaks and a 35 minute lunch, there wasn't a single free second in your day.

Advice to Management

Hire more representatives to lighten the workload, otherwise employee turnover will continue rising. Also, some managers micro-manage to a painful degree, whereas others are great to work for -- please level-set with management.

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  1. Great company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    culture wise it is good. Great benefits

    Cons

    Can't think of any cons


  2. Helpful (2)

    Great benefits, but drunk on kool aid

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Advisor in Tampa, FL
    Current Employee - Financial Advisor in Tampa, FL

    I have been working at USAA full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The company has some amazing benefits, however they are usually offset by abysmal pay. They have a very generous PTO program

    Cons

    As a financial advisor, you're not really doing the job you're hired to do. Most of the calls you take are budget reviews, credit advice, or debt advice. I have financial planning advice calls only about 15-20% of the time. Management will always tell you they are working on the quality of referrals, but very little ever changes. Pay is horrible You are "chained" to a desk, and have a very regimented schedule, deviation from that schedule is a fireable offense.

    Advice to Management

    Be honest with your employees, and let the remaining talent you have so the job they are trained to do


There are newer employer reviews for USAA
There are newer employer reviews for USAA

See Most Recent

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