There are newer employer reviews for USAA
There are newer employer reviews for USAA

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Good pay and benefits, lots of hard work

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Member Services Representative in San Antonio, TX
Current Employee - Senior Member Services Representative in San Antonio, TX

I have been working at USAA full-time (More than 5 years)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

People are friendly, members are the best in the world. Salary is above-average for the insurance industry

Cons

Constantly, chronically over-worked. This is NOT an exaggeration - aside from two 20 minute breaks and a 35 minute lunch, there wasn't a single free second in your day.

Advice to Management

Hire more representatives to lighten the workload, otherwise employee turnover will continue rising. Also, some managers micro-manage to a painful degree, whereas others are great to work for -- please level-set with management.

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  1. Helpful (1)

    DO NOT WORK HERE!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    horrible company, getting worse, no benefits

    Cons

    they treat you like a used diaper


  2. Helpful (1)

    Great for the member not so much for the employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MSR2 in Phoenix, AZ
    Former Employee - MSR2 in Phoenix, AZ

    I worked at USAA full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You get to work with great people both the employees and the members. Job is very stable and almost impossible to get fired from. Lots of overtime opportunities and shift swapping. Somewhat flexible schedules.

    Cons

    You have to take a lot of very repetitive phone calls. The phones are always busy which leads to a lot of cancelled team meetings and coaching sessions. They expect you to sell but don't offer commission. The pay isn't anything to write home about. There is only very limited growth opportunity as most managers have worked there for decades and there is very little turnover.

    Advice to Management

    Get rid of RST and don't expect reps to be so scripted because the best phone calls are the ones that aren't scripted. Also look to find ways to motivate reps to sell because currently the only motivation to excel in sales is to avoid being chewed out by your boss.


There are newer employer reviews for USAA
There are newer employer reviews for USAA

See Most Recent

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