USAA

  www.usaa.com
  www.usaa.com
There are newer employer reviews for USAA

1 person found this helpful  

Great for the member not so much for the employee

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - MSR2 in Phoenix, AZ
Former Employee - MSR2 in Phoenix, AZ

I worked at USAA full-time (more than 3 years)

Pros

You get to work with great people both the employees and the members. Job is very stable and almost impossible to get fired from. Lots of overtime opportunities and shift swapping. Somewhat flexible schedules.

Cons

You have to take a lot of very repetitive phone calls. The phones are always busy which leads to a lot of cancelled team meetings and coaching sessions. They expect you to sell but don't offer commission. The pay isn't anything to write home about. There is only very limited growth opportunity as most managers have worked there for decades and there is very little turnover.

Advice to ManagementAdvice

Get rid of RST and don't expect reps to be so scripted because the best phone calls are the ones that aren't scripted. Also look to find ways to motivate reps to sell because currently the only motivation to excel in sales is to avoid being chewed out by your boss.

Recommends
Positive Outlook
Approves of CEO

863 Other Employee Reviews for USAA (View Most Recent)

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  1.  

    Good pay and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Advisor III in Phoenix, AZ
    Current Employee - Financial Advisor III in Phoenix, AZ

    I have been working at USAA full-time (more than 3 years)

    Pros

    Good pay and benefits. Work life balance okay

    Cons

    Call center environment can you burn you out quickly.

    Advice to ManagementAdvice

    Dont intentially listen to calls you know the person will fail

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA

    Pros

    Very nice office. Full cafeteria with plenty of options and a full gym in the basement

    Cons

    They micro manage everything you do. Your a number not a person.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
There are newer employer reviews for USAA

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