There are newer employer reviews for USAA
There are newer employer reviews for USAA

See Most Recent

Helpful (1)

Great for the member not so much for the employee

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - MSR2 in Phoenix, AZ
Former Employee - MSR2 in Phoenix, AZ

I worked at USAA full-time (More than 3 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

You get to work with great people both the employees and the members. Job is very stable and almost impossible to get fired from. Lots of overtime opportunities and shift swapping. Somewhat flexible schedules.

Cons

You have to take a lot of very repetitive phone calls. The phones are always busy which leads to a lot of cancelled team meetings and coaching sessions. They expect you to sell but don't offer commission. The pay isn't anything to write home about. There is only very limited growth opportunity as most managers have worked there for decades and there is very little turnover.

Advice to Management

Get rid of RST and don't expect reps to be so scripted because the best phone calls are the ones that aren't scripted. Also look to find ways to motivate reps to sell because currently the only motivation to excel in sales is to avoid being chewed out by your boss.

0 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
  1. Helpful (1)

    DO NOT WORK HERE!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    horrible company, getting worse, no benefits

    Cons

    they treat you like a used diaper


  2. Poor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Very nice office. Full cafeteria with plenty of options and a full gym in the basement

    Cons

    They micro manage everything you do. Your a number not a person.


There are newer employer reviews for USAA
There are newer employer reviews for USAA

See Most Recent

Work at USAA? Share Your Experiences

USAA

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.