USAA

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728 Employee Reviews (View Most Recent)

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  • Culture & Values
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1 person found this helpful  

Great for the member not so much for the employee

MSR2 (Former Employee) Phoenix, AZ

ProsYou get to work with great people both the employees and the members. Job is very stable and almost impossible to get fired from. Lots of overtime opportunities and shift swapping. Somewhat flexible schedules.

ConsYou have to take a lot of very repetitive phone calls. The phones are always busy which leads to a lot of cancelled team meetings and coaching sessions. They expect you to sell but don't offer commission. The pay isn't anything to write home about. There is only very limited growth opportunity as most managers have worked there for decades and there is very little turnover.

Advice to Senior ManagementGet rid of RST and don't expect reps to be so scripted because the best phone calls are the ones that aren't scripted. Also look to find ways to motivate reps to sell because currently the only motivation to excel in sales is to avoid being chewed out by your boss.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    legal

    Counsel (Former Employee) San Antonio, TX

    I worked at USAA full-time for more than 5 years


    Pros: benefits, campus is nice, salary is acceptable Cons: risk-averse, no new or original ideas accepted, old guard prefers… Advice to Senior Management: employees are closely vetted before being hired for the strength they bring to a position - trust your… No, I would not recommend this company to a friend More

     

    USAA... A great place to work... Most of the time....

    Anonymous Employee (Current Employee)

    I have been working at USAA


    Pros: Great Company Outlook... Doing a great service for Military and family/ies Very… Cons: Seems like too many Chiefs and not enough Indians.... All managers trying to act all tough like it's actually the military... Too… Advice to Senior Management: Just remain down to Earth.... More
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