USAA

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785 Employee Reviews (View Most Recent)

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Good pay and benefits

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Financial Advisor III  in  Phoenix, AZ
Current Employee - Financial Advisor III in Phoenix, AZ

Pros

Good pay and benefits. Work life balance okay

Cons

Call center environment can you burn you out quickly.

Advice to ManagementAdvice

Dont intentially listen to calls you know the person will fail

Recommends
Neutral Outlook
Approves of CEO

Other reviews for USAA

  1. 1 person found this helpful  

    Great for the member not so much for the employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - MSR2  in  Phoenix, AZ
    Former Employee - MSR2 in Phoenix, AZ

    Pros

    You get to work with great people both the employees and the members. Job is very stable and almost impossible to get fired from. Lots of overtime opportunities and shift swapping. Somewhat flexible schedules.

    Cons

    You have to take a lot of very repetitive phone calls. The phones are always busy which leads to a lot of cancelled team meetings and coaching sessions. They expect you to sell but don't offer commission. The pay isn't anything to write home about. There is only very limited growth opportunity as most managers have worked there for decades and there is very little turnover.

    Advice to ManagementAdvice

    Get rid of RST and don't expect reps to be so scripted because the best phone calls are the ones that aren't scripted. Also look to find ways to motivate reps to sell because currently the only motivation to excel in sales is to avoid being chewed out by your boss.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    legal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Counsel  in  San Antonio, TX
    Former Employee - Counsel in San Antonio, TX

    Pros

    benefits, campus is nice, salary is acceptable

    Cons

    risk-averse, no new or original ideas accepted, old guard prefers stratus quo, employers are not individuals but seen as a pack

    Advice to ManagementAdvice

    employees are closely vetted before being hired for the strength they bring to a position - trust your hiring decisions and get as much as you can out of your employee in terms of work and ideas

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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