USAA

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726 Employee Reviews (View Most Recent)

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1 person found this helpful  

My two year perspective

Manager (Current Employee) San Antonio, TX

Pros1. Company sincerely cares about its members and employees. Proof is evident---follow the money.
2. Company culture
3. Best CEO ever: a man of integrity
4. Committed employees
5. Financially superior
6. Ethical company (seems rare now a days)

Cons1. Movement through the ranks - need more differentiation between high performers and others
2. speed of growth is causing storming and pressure on the organization - a great "problem" to have.

Advice to Senior Management1. Slow the pace of change: prioritize and pace
2. Increase enterprise integration (leverage our Pro's -- employees will make it happen)
3. Invest in employee development (not just training classes) and career management esp for Call Center Employees and top performers.
4. Support remote working / workplace flexibility
5. Amazing company to work for now --- more focus on future leadership and culture is a must to keep current superior performance. Past success is starting to cloud judgement.

Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Excellence personified

    Manager (Former Employee) San Antonio, TX

    I worked at USAA full-time for more than 10 years


    Pros: Excellent company with a genuine focus on serving its members the right way. USAA will always choose the best, most ethical approach in dealing… Cons: Sometimes rigid management; employees can become too overly engrossed in USAA… Advice to Senior Management: Be more aware of the work/life balance in employees. Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great if you are in the right department.

    Member Relationship Specialist II (Current Employee) San Antonio, TX

    I have been working at USAA part-time for more than 5 years


    Pros: Great benefits, great pay, good culture. Cons: Can be stressful if you are in the wrong department. Call center was busy all the time and it is difficult to see movement to… Advice to Senior Management: Less micromanagement Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
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