USAA

www.usaa.com
There are newer employer reviews for USAA

 

All in All ok

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Financial Foundations Associate in Tampa, FL
Former Employee - Financial Foundations Associate in Tampa, FL

I worked at USAA full-time (more than a year)

Pros

Great benefits, tuition expense program second to none. Great upper management support.

Cons

Long hours on the phones, no break between calls. Hours are not great to start out, but over time you can get a great schedule. If you do not like sales, do not apply. Takes forever for promotion.

Advice to ManagementAdvice

Be honest up front that this is a sales position and you will be evaluated on sales, not anything else.

Doesn't Recommend
Neutral Outlook
Approves of CEO

896 Other Employee Reviews for USAA (View Most Recent)

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  1. 7 people found this helpful  

    From Zero to burnout in 60 seconds

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Foundations Specialist in Phoenix, AZ
    Former Employee - Financial Foundations Specialist in Phoenix, AZ

    I worked at USAA full-time (more than 5 years)

    Pros

    Decent wages; professional, yet relaxed environment. On-site cafés and shop. Covered parking. Gym. Flexible working hours once you have put in time.

    Cons

    Company has bitten off more than they can chew. They have taken on a larger segment of the marketplace thru increased advertising and are now extremely understaffed to handle all the continuous, back-to-back calls. They say they are going to continue hiring, but with high turnover from burnt out employees, they will just keep spinning their wheels.

    Advice to ManagementAdvice

    Next time use some foresight before jumping head first into the desire to get more customers. What you have now has increased customer dissatisfaction and has driven away good workers.

    Negative Outlook
    No opinion of CEO
  2.  

    Good bank and they help you if you have any issue

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supply
    Former Employee - Supply

    I worked at USAA full-time (more than 8 years)

    Pros

    they are always there and if you need them they always help you

    Cons

    nothing yet but I hope they keep like that . Best company

    Positive Outlook
    Approves of CEO
There are newer employer reviews for USAA

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