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7 people found this helpful

From Zero to burnout in 60 seconds

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Financial Foundations Specialist in Phoenix, AZ
Former Employee - Financial Foundations Specialist in Phoenix, AZ

I worked at USAA full-time (more than 5 years)

Pros

Decent wages; professional, yet relaxed environment. On-site cafés and shop. Covered parking. Gym. Flexible working hours once you have put in time.

Cons

Company has bitten off more than they can chew. They have taken on a larger segment of the marketplace thru increased advertising and are now extremely understaffed to handle all the continuous, back-to-back calls. They say they are going to continue hiring, but with high turnover from burnt out employees, they will just keep spinning their wheels.

Advice to ManagementAdvice

Next time use some foresight before jumping head first into the desire to get more customers. What you have now has increased customer dissatisfaction and has driven away good workers.

Negative Outlook
No opinion of CEO
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  1. Awesome

    • Comp & Benefits
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    • Senior Management
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    Current Employee - Auto Adjuster III in San Antonio, TX
    Current Employee - Auto Adjuster III in San Antonio, TX

    I have been working at USAA full-time (less than a year)

    Pros

    Competitive pay for positions in company

    Cons

    Days off must be scheduled well in advance.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Awesome!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA full-time

    Pros

    Amazing culture, dedicated staff, ethical leadership. Extremely focused on serving the members and in living out the core values. Solid benefits. Great place to work! Very proud to work at USAA!

    Cons

    Due to long tenure of many employees, navigating the "network" can sometimes be a challenge. Getting things done requires developing these relationships.

    Recommends
    Positive Outlook
    Approves of CEO
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