There are newer employer reviews for USAA

 

Customer Service

Current Employee - Customer Service Representative  in  Tampa, FL
Current Employee - Customer Service Representative in Tampa, FL

I have been working at USAA full-time for more than a year

Pros

Fair Pay, not great but fair

Cons

No work life balance, if you miss one single day in the first 6 months you are fired on the spot. Regardless of reason, flu, death in family, whatever.

Advice to ManagementAdvice

Get fair. Employees have lives outside of work. Respect that.

Doesn't Recommend
Neutral Outlook

781 Other Employee Reviews for USAA (View Most Recent)

Sort: Rating Date
  1. 1 person found this helpful  

    We know what it means to serve, but you would not know by the way we treat our own employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster  in  Norfolk, VA
    Former Employee - Claims Adjuster in Norfolk, VA

    I worked at USAA full-time for more than 5 years

    Pros

    Good pay, fair advancement, on site services.

    Cons

    Incompetent, racist management with no HR intervention.

    Advice to ManagementAdvice

    Directors and VPs - Weed out incompetent management by monitoring their negative behavior.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Great Company to Work For!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Foundations Associate  in  Colorado Springs, CO
    Current Employee - Financial Foundations Associate in Colorado Springs, CO

    I have been working at USAA full-time for less than a year

    Pros

    Great company who really cares about their members and employees. They live by their mission statement and are passionate about who USAA is. Great compensation and excellent benefits. Awesome 401k plan, the best I've seen!

    Cons

    Call center environment so you're at your desk taking phone calls the entire shift. But trade off is worth it.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for USAA

Worked for USAA? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.