There are newer employer reviews for USAA

 

Customer Service

Current Employee - Customer Service Representative in Tampa, FL
Current Employee - Customer Service Representative in Tampa, FL

I have been working at USAA full-time (more than an year)

Pros

Fair Pay, not great but fair

Cons

No work life balance, if you miss one single day in the first 6 months you are fired on the spot. Regardless of reason, flu, death in family, whatever.

Advice to ManagementAdvice

Get fair. Employees have lives outside of work. Respect that.

Doesn't Recommend
Neutral Outlook

813 Other Employee Reviews for USAA (View Most Recent)

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  1. 2 people found this helpful  

    Great Company to Work For!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Foundations Associate in Colorado Springs, CO
    Current Employee - Financial Foundations Associate in Colorado Springs, CO

    I have been working at USAA full-time (less than an year)

    Pros

    Great company who really cares about their members and employees. They live by their mission statement and are passionate about who USAA is. Great compensation and excellent benefits. Awesome 401k plan, the best I've seen!

    Cons

    Call center environment so you're at your desk taking phone calls the entire shift. But trade off is worth it.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great internship for software developers

    Former Employee - Software Developer Intern in San Antonio, TX
    Former Employee - Software Developer Intern in San Antonio, TX

    I worked at USAA as an intern (less than an year)

    Pros

    Doing an internship here was great, because they give you a mentor that really helps, and you work on real world projects that matter.

    Cons

    Your experience also depends on the team you get assigned to. Some teams will not give you as much mentoring and you will not feel as useful.

    Advice to ManagementAdvice

    Make sure everyone's computer is set up before they come with the project they are going to be working on.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for USAA

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