There are newer employer reviews for USAA

3 people found this helpful  

Worst place I ever worked in my career

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Director in San Antonio, TX
Former Employee - Director in San Antonio, TX

I worked at USAA full-time (more than 5 years)

Pros

They pay great bonuses, but they are across the board so it does not drive people to excel as they know that they will participate unless they do not get a "Meets Expectations"

Cons

If you are a woman and not former military, you will hit a glass ceiling faster than with other companies.

Doesn't Recommend
Disapproves of CEO

813 Other Employee Reviews for USAA (View Most Recent)

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  1. 3 people found this helpful  

    Frustrating company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster in Tampa, FL
    Current Employee - Claims Adjuster in Tampa, FL

    I have been working at USAA full-time (more than an year)

    Pros

    Serve an extraordinary group of members.

    Cons

    Call center environment, limited upward mobility, low pay compared to industry, micro-management

    Advice to ManagementAdvice

    Consider promoting employees that are qualified to do the job and expanding different operations to the regional offices.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    No opportunities for advancement on Credit Cards Division

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Current Employee - Customer Service Representative in Colorado Springs, CO

    I have been working at USAA full-time

    Pros

    Good Benefits and wellness perks

    Cons

    Salaries are low comoares to workworkload. No advancement opportunities and training is way too long to the point of boredom.

    Advice to ManagementAdvice

    Be more engaged with your employees and teams.

    Disapproves of CEO
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