732 Employee Reviews (View Most Recent)

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2 people found this helpful  

No room for growth

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Cashier/Task Associate  in  Atlanta, GA
Current Employee - Cashier/Task Associate in Atlanta, GA

I have been working at Ulta Beauty part-time for more than a year

Pros

50% salon discount
Discount off everything in store
The girls at my store are awesome

Cons

Schedules are never made more than a week in advance. You will have to plan all your weekends two or three days before the schedules are made. Hours are also unfairly distributed among cashiers-- one person will get 5 hours, while another will get 20 hours, despite open availability. Management will hire outside rather than promoting internally; they are given based on favoritism, rather than efficiency, meeting of goals, getting high NPS scores from customers, and getting customers to sign up for the scam magazine subscriptions. I have worked for the company for over a year and a half and each time, upper management (GM and DM) promotes an outside employee who has only been working for 3 months. They eventually quit the company. You will constantly get bitched at by customers with all the coupon restrictions-- 90% of them who are too lazy to read the fine print. General Managers are consistently getting moved around, or fired. It is apparent that the company doesn't value education. Unlike other companies, you will have to work holidays. Non management will never get pay and a half for working holidays. It's no wonder turnover rate is so high.

Advice to ManagementAdvice

Your stores will never make consistent sale goals if you don't hire enough employees and sales representatives to introduce customers to new products. NPS surveys are only a snap shot of what a store actually looks like. Corporate would never know this because they don't actually work the sales floor and contribute to the sales goals. Their tactic is bullying. Cut out the magazine scams altogether. You're not making enough profit off these anyway, and demographics already know about Ulta. That's what the sales ads are for. How about positive reinforcement for your cashiers, more gratis, or appreciation for their hard work to keep up morale? A little goes a long way.

Doesn't Recommend
Negative Outlook
No opinion of CEO

Other Reviews for Ulta Beauty

  1. 1 person found this helpful  

    A roller coaster...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Manager  in  Blasdell, NY
    Current Employee - Associate Manager in Blasdell, NY

    I have been working at Ulta Beauty full-time for more than a year

    Pros

    Many opportunities for promotions for those willing to work for it, competitive pay scale.

    Cons

    Extreme lack of respect for employees from GM and/or DM. Made to feel like work done is insignificant. Lack of communication between members of management team. Hours offered during interview are rarely ever given due to lack of payroll.

    Advice to ManagementAdvice

    Respect your workers and your workers will respect you.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Do not work here if you have experience in a day spa or salon

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Aesthetician  in  Las Vegas, NV
    Current Employee - Aesthetician in Las Vegas, NV

    I have been working at Ulta Beauty part-time for less than a year

    Pros

    Co-workers are fantastic people, decent discount, gratis, lots of skin care products!

    Cons

    Poor management, no commission on products, must retail when not with clients, unreachable goals due to deep discounts, managers will discount your services without consulting with you and you have to eat it.

    Advice to ManagementAdvice

    Keep your personal business personal, do not air your dirty laundry to staff. Implement rules to all staff members, not just people you want to pick on. If you don't want them there, just fire them. Consider giving your licensed employees (stylists/aestheticians) 10% on retail. You will sell more products. Try saying good morning to your staff instead of looking at them like they are beneath you or not looking at them at all. If you don't speak and set the proper tone, it makes for a hostile environment and no one wants to feel unappreciated.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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