There are newer employer reviews for Ulta Beauty
There are newer employer reviews for Ulta Beauty

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Helpful (2)

No room for growth

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Cashier/Task Associate in Atlanta, GA
Current Employee - Cashier/Task Associate in Atlanta, GA

I have been working at Ulta Beauty part-time (More than a year)

Doesn't Recommend
Negative Outlook
No opinion of CEO
Doesn't Recommend
Negative Outlook
No opinion of CEO

Pros

50% salon discount
Discount off everything in store
The girls at my store are awesome

Cons

Schedules are never made more than a week in advance. You will have to plan all your weekends two or three days before the schedules are made. Hours are also unfairly distributed among cashiers-- one person will get 5 hours, while another will get 20 hours, despite open availability. Management will hire outside rather than promoting internally; they are given based on favoritism, rather than efficiency, meeting of goals, getting high NPS scores from customers, and getting customers to sign up for the scam magazine subscriptions. I have worked for the company for over a year and a half and each time, upper management (GM and DM) promotes an outside employee who has only been working for 3 months. They eventually quit the company. You will constantly get bitched at by customers with all the coupon restrictions-- 90% of them who are too lazy to read the fine print. General Managers are consistently getting moved around, or fired. It is apparent that the company doesn't value education. Unlike other companies, you will have to work holidays. Non management will never get pay and a half for working holidays. It's no wonder turnover rate is so high.

Advice to Management

Your stores will never make consistent sale goals if you don't hire enough employees and sales representatives to introduce customers to new products. NPS surveys are only a snap shot of what a store actually looks like. Corporate would never know this because they don't actually work the sales floor and contribute to the sales goals. Their tactic is bullying. Cut out the magazine scams altogether. You're not making enough profit off these anyway, and demographics already know about Ulta. That's what the sales ads are for. How about positive reinforcement for your cashiers, more gratis, or appreciation for their hard work to keep up morale? A little goes a long way.

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  1. Short but sweet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Prestige Consultant in Smyrna, GA
    Former Employee - Prestige Consultant in Smyrna, GA

    I worked at Ulta Beauty part-time (Less than a year)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    decent base pay, good people, great for those with social skills, simple opening and closing strategies, easy to follow dress code, company keeps up with raises well

    Cons

    bad and expensive health insurance coverage, working with a lot of women means petty arguments, somewhat unorganized

    Advice to Management

    Anything personal should be handled OFF the sales floor

  2. Helpful (2)

    Managers display worse leadership and communication skills than my high school student council.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Cashier in Cary, NC
    Current Employee - Lead Cashier in Cary, NC

    I have been working at Ulta Beauty part-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Learning about good makeup and hair products and, over time, building relationships with frequent customers, some of whom are the nicest people. Oftentimes, the relationships you build with other employees turn into close friendships.

    Cons

    Members of management are the biggest con about the Cary Ulta. I've seen excellent management teams in the past. This group, however, is made up of the most Immature, lazy, overly demanding, irresponsible, unsympathetic, selfish, derogatory, hypocritical, unorganized, clueless people I've ever had to work with.

    Advice to Management

    Treat employees the way you would like to be treated. Be fair. Communicate with each other and stop blaming problems on other people. Taking the blame is a part of leadership. Learn what good leadership consists of and then practice it. At the very least, start leading by example.

There are newer employer reviews for Ulta Beauty
There are newer employer reviews for Ulta Beauty

See Most Recent

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