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Level 1 Service Desk Agent

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Level I Service Desk Agent in Salt Lake City, UT
Former Employee - Level I Service Desk Agent in Salt Lake City, UT

I worked at Unisys full-time (More than a year)

Recommends
Negative Outlook
No opinion of CEO
Recommends
Negative Outlook
No opinion of CEO

Pros

The pay and bonus structure was far better than most call centers. Sem-casual environment and good supervisors. Overall, the pay was the best part.

Cons

They tightened up on internet usage policies; strictly enforcing that there was absolutely no internet usage unless it was on a call to resolve a technical issue. Even when there were no calls and you just wanted to google something, you couldn't.

Advice to Management

Don't let your sup's take privileges denied to your other employees. It was a bit frustrating to see my supervisor streaming Pandora when I couldn't even email my wife to let her know what time I would be home. Be realistic about the internet usage expectations; there are plenty of legitimate reasons why one would surf the web during work.

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  1. Stale Middle Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sr
    Former Employee - Sr

    I worked at Unisys full-time

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Consistancy and roll out of vision and stategy. Albeit, the vison and strategy is continual "right sizing"

    Cons

    Middle managment is mostly comprised of ex-Field Service engineers who grew up fixing hardware and were so good at it, that they were promoted to managment roles were they have proven to be totally ineffective, uneducated and way under qualified. Supply Chain Managment and Product/Services planning just to name two specific areas.

    The culture is one of "good ole boys club" where hard work and higher education is down played in favor of who knew, back when.

    Advice to Management

    Clean out the middle to senior managment ranks that have over 15 years senority, no college degree (the norm) and at one time repaired equipment for Unisys/Sperry/Burroughs.


  2. Once a great company, revenues continue to go down hill .

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Interegation Consultant in Atlanta, GA
    Former Employee - Interegation Consultant in Atlanta, GA

    I worked at Unisys full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Company once had great culture and was customer focused

    Cons

    The merger years ago gradually killed the culture and customer focus, changed management, continued shuffling of management and focus, is dragging the company down. Once they sold off the old Borroughs Payment Systems Division, it doomed part of their mainframe line.

    Advice to Management

    Return to a customer, employee focused approach! Shoot for a balance between technology, hardware and services, being totally services focused means you are competing in a market you can never be a real leader in.


There are newer employer reviews for Unisys
There are newer employer reviews for Unisys

See Most Recent

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