Pros

Employees come and go at whatever time they please, sickness policy in place but never used. Managers are a rare site as they always tend to be otherwise engaged, either on other accounts or due to personal reasons.

Cons

Very poor management. Over one year of service, I've had SDMs. Policies such as sickness are not being followed. Staff always kept outside of the goings on and there is little or no possibility of individual growth in the form of certifications etc.

Advice to Senior Management

Show your faces more. Apply processes and procedure such as sickness policy more wouldn't go amiss as people will, and do, take advantage.