692 Employee Reviews (View Most Recent)

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Good experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Network Design Engineer  in  Arlington, VA
Former Employee - Network Design Engineer in Arlington, VA

I worked at Unisys as a contractor for more than 3 years

Pros

Company keeps employees informed of changes weekly.

Cons

Slow to give raises for promotion.

Recommends
Neutral Outlook
Approves of CEO

Other Reviews for Unisys

  1.  

    The Unisys At Experience Rochester NY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Desktop Support  in  Rochester, NY
    Former Employee - IT Desktop Support in Rochester, NY

    I worked at Unisys part-time for more than a year

    Pros

    Friendly Co-workers
    Opportunity to make bonuses.

    Cons

    Micromanaging Nightmare
    Extremely Heavy Workload
    No room for advancement due to corporate politics and favoritism.
    No concern for the employees outside life( bereavement, health issues, hardships, mental health....etc.)
    Unfair attendance policies.

    Advice to ManagementAdvice

    Take a deep look into the " Cons " before the situation there implodes.
    You would not be able to fulfill you contracts with the people that work for you.
    I have watched the mental health of your employees deteriorate rapidly.
    This is something that is greatly ignored by management.

    Doesn't Recommend
  2. 1 person found this helpful  

    Stepping stone or career pillar...either or is a great choice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Associate  in  Rochester, NY
    Current Employee - Technical Associate in Rochester, NY

    I have been working at Unisys full-time for more than 3 years

    Pros

    Excellent opportunities, Understanding and supportive management on both the team and higher levels flexible hours and fair pay, not to mention never ending opportunities to self educate and take advantage of internal online learning and classes to obtain certifications and advancement

    Cons

    Training can be lacking past the first program- you are expected at times to be able to pick up on a great deal without much coaching in a Multi queue environment. You WILL be supporting more than one company at once and at times this can be greatly frustrating and confusing. However, to managements credit they try to provide as much backing as they can team wide to give access to as much tech resources as they can make available to facilitate taking calls and muddling through multi company policy's and support expectations as efficient and painless as possible.

    Advice to ManagementAdvice

    Pay more attention to your peoples skillsets and strengths some people can be an excellent customer service asset with awesome phone presence but are week with technical knowhow and this can have a horrid effect on turnover and team moral. Also try to keep up with us, talk with us and provide feedback on a consistent basis, you have no idea how much this kind of coaching helps and how a lack of it can cause big issues. Moreover, the biggest thing that could drive improvement is a more open and cooperative relationship between team level management and the people taking calls. Also, delegating managerial responsibilities such as call review, coaching and break and schedule management to agents, regardless of their status as level ones or level twos and then compounding this with providing access to managerial online tools is not a big step in the right direction, despite how much it is perceived to be a benefit. While you may trust and support them as dedicated, knowledgeable and dependable assets... Agents want our managers to be the ones holding the reigns; providing feedback, coaching and managing training needs, not a fellow agent ... Especially when it is concerning personal information and statistics that should remain private between management and the agent with whom it is regarding. Policies like this breeds a great deal of friction, mistrust and a lack of security that is far from healthy or productive.

    Recommends
    Positive Outlook
    Approves of CEO
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