There are newer employer reviews for UnitedHealth Group

2 people found this helpful  

Working in a coal mine

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Pharmacy Tech in Overland Park, KS
Current Employee - Pharmacy Tech in Overland Park, KS

I have been working at UnitedHealth Group

Pros

Consistent pay
Most fellow employees are good folks
Good choice of health insurance options as well as retirement and stock purchases

Cons

Don't ever EVER have a sick day - unless you've planned it and submitted time off
NEVER talk with your fellow employees; keep your head down, keep silent and work work work
They do not promote from within
Rules and regs are subject to change at a moment's notice
Employees are encouraged to "tattle" on other employees but do become penalized when they bring wrong-doing to management's attention
Strong "do as I say and not as I do" management style
Consistently being watched and bullied by leads to "ensure you are working"
Look down on those who use the restroom more than once in a 2-hour timespan - seriously
Not a place I'd recommend to work

Advice to ManagementAdvice

Need to communicate with employees more effectively
Understand that people and their children DO get sick

Doesn't Recommend
Disapproves of CEO

2057 Other Employee Reviews for UnitedHealth Group (View Most Recent)

Sort: Rating Date
  1. 1 person found this helpful  

    Customer Service Representative review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Servicer Representative in Southfield, MI
    Current Employee - Customer Servicer Representative in Southfield, MI

    I have been working at UnitedHealth Group full-time

    Pros

    Decent for an "entry level" position. This is a great job if you are satisfied with a boring job where you get yelled at several times a day by unhappy members and providers, you don't mind inconsistency of information from management, being held to near impossible metrics, and constantly being reminded to WOW everyone! Its a great "stepping stone" position.

    Cons

    They say there is tons of room for advancement, but unless you are hired into another department, you can toss that "dream" aside. Pay is ok, compared to most places, about $13.25/hr with the chance of a very small raise yearly.

    Advice to ManagementAdvice

    If you really want to satisfy members AND providers, give us correct and proper tools with the time to make the "customer" happy. An irate customer being rushed by a rep only makes them more irate. Service should not be about how fast calls are handled, but how satisfied the customer is.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    Entrepeneurial

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Newtown Square, PA
    Current Employee - Anonymous Employee in Newtown Square, PA

    I have been working at UnitedHealth Group

    Pros

    Fast paced.
    Fairly compensated.
    Much growth to experience.
    We are always reminded of how important our work is and how much it is appreciated.

    Cons

    Not enough vertical communication from senior management downwards.

    Advice to ManagementAdvice

    Communicate vertically more often.

    Recommends
There are newer employer reviews for UnitedHealth Group

Work at UnitedHealth Group? Share Your Experiences

UnitedHealth Group

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.