There are newer employer reviews for UnitedHealth Group

Helpful (1)

Customer Service Representative review

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Servicer Representative in Southfield, MI
Current Employee - Customer Servicer Representative in Southfield, MI

I have been working at UnitedHealth Group full-time

Recommends
Positive Outlook
No opinion of CEO
Recommends
Positive Outlook
No opinion of CEO

Pros

Decent for an "entry level" position. This is a great job if you are satisfied with a boring job where you get yelled at several times a day by unhappy members and providers, you don't mind inconsistency of information from management, being held to near impossible metrics, and constantly being reminded to WOW everyone! Its a great "stepping stone" position.

Cons

They say there is tons of room for advancement, but unless you are hired into another department, you can toss that "dream" aside. Pay is ok, compared to most places, about $13.25/hr with the chance of a very small raise yearly.

Advice to Management

If you really want to satisfy members AND providers, give us correct and proper tools with the time to make the "customer" happy. An irate customer being rushed by a rep only makes them more irate. Service should not be about how fast calls are handled, but how satisfied the customer is.

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  1. Helpful (2)

    Working in a coal mine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Pharmacy Tech in Overland Park, KS
    Current Employee - Pharmacy Tech in Overland Park, KS

    I have been working at UnitedHealth Group

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Consistent pay
    Most fellow employees are good folks
    Good choice of health insurance options as well as retirement and stock purchases

    Cons

    Don't ever EVER have a sick day - unless you've planned it and submitted time off
    NEVER talk with your fellow employees; keep your head down, keep silent and work work work
    They do not promote from within
    Rules and regs are subject to change at a moment's notice
    Employees are encouraged to "tattle" on other employees but do become penalized when they bring wrong-doing to management's attention
    Strong "do as I say and not as I do" management style
    Consistently being watched and bullied by leads to "ensure you are working"
    Look down on those who use the restroom more than once in a 2-hour timespan - seriously
    Not a place I'd recommend to work

    Advice to Management

    Need to communicate with employees more effectively
    Understand that people and their children DO get sick

  2. Helpful (4)

    Entrepeneurial

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Newtown Square, PA
    Current Employee - Anonymous Employee in Newtown Square, PA

    I have been working at UnitedHealth Group

    Recommends
    Recommends

    Pros

    Fast paced.
    Fairly compensated.
    Much growth to experience.
    We are always reminded of how important our work is and how much it is appreciated.

    Cons

    Not enough vertical communication from senior management downwards.

    Advice to Management

    Communicate vertically more often.

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