There are newer employer reviews for UnitedHealth Group

1 person found this helpful  

Customer Service Representative review

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Servicer Representative  in  Southfield, MI
Current Employee - Customer Servicer Representative in Southfield, MI

I have been working at UnitedHealth Group full-time

Pros

Decent for an "entry level" position. This is a great job if you are satisfied with a boring job where you get yelled at several times a day by unhappy members and providers, you don't mind inconsistency of information from management, being held to near impossible metrics, and constantly being reminded to WOW everyone! Its a great "stepping stone" position.

Cons

They say there is tons of room for advancement, but unless you are hired into another department, you can toss that "dream" aside. Pay is ok, compared to most places, about $13.25/hr with the chance of a very small raise yearly.

Advice to ManagementAdvice

If you really want to satisfy members AND providers, give us correct and proper tools with the time to make the "customer" happy. An irate customer being rushed by a rep only makes them more irate. Service should not be about how fast calls are handled, but how satisfied the customer is.

Recommends
Positive Outlook
No opinion of CEO

2002 Other Employee Reviews for UnitedHealth Group (View Most Recent)

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  1. 4 people found this helpful  

    Entrepeneurial

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Newtown Square, PA
    Current Employee - Anonymous Employee in Newtown Square, PA

    I have been working at UnitedHealth Group

    Pros

    Fast paced.
    Fairly compensated.
    Much growth to experience.
    We are always reminded of how important our work is and how much it is appreciated.

    Cons

    Not enough vertical communication from senior management downwards.

    Advice to ManagementAdvice

    Communicate vertically more often.

    Recommends
  2. 1 person found this helpful  

    okay place too work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service  in  Sunrise, FL
    Former Employee - Customer Service in Sunrise, FL

    I worked at UnitedHealth Group

    Pros

    pay is decent, employees are cool.

    Cons

    poor training and benefits are not great

    No opinion of CEO
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