There are newer employer reviews for UnitedHealth Group

1 person found this helpful

Customer Service Representative review

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Servicer Representative in Southfield, MI
Current Employee - Customer Servicer Representative in Southfield, MI

I have been working at UnitedHealth Group full-time

Pros

Decent for an "entry level" position. This is a great job if you are satisfied with a boring job where you get yelled at several times a day by unhappy members and providers, you don't mind inconsistency of information from management, being held to near impossible metrics, and constantly being reminded to WOW everyone! Its a great "stepping stone" position.

Cons

They say there is tons of room for advancement, but unless you are hired into another department, you can toss that "dream" aside. Pay is ok, compared to most places, about $13.25/hr with the chance of a very small raise yearly.

Advice to ManagementAdvice

If you really want to satisfy members AND providers, give us correct and proper tools with the time to make the "customer" happy. An irate customer being rushed by a rep only makes them more irate. Service should not be about how fast calls are handled, but how satisfied the customer is.

Recommends
Positive Outlook
No opinion of CEO
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  1. 4 people found this helpful

    Entrepeneurial

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Newtown Square, PA
    Current Employee - Anonymous Employee in Newtown Square, PA

    I have been working at UnitedHealth Group

    Pros

    Fast paced.
    Fairly compensated.
    Much growth to experience.
    We are always reminded of how important our work is and how much it is appreciated.

    Cons

    Not enough vertical communication from senior management downwards.

    Advice to ManagementAdvice

    Communicate vertically more often.

    Recommends
  2. 3 people found this helpful

    A Decent Place To Work That, With Some Critical Improvements, Could Be A Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Project Manager in Santa Ana, CA
    Current Employee - Project Manager in Santa Ana, CA

    I have been working at UnitedHealth Group

    Pros

    -Part of UHG, with access to lots of resources. If you need specific software or hardware or support, you just have to get the appropriate approvals and wait a few weeks... but you'll get what you need.
    -Huge network of 80,000+ people
    -Hundreds of open jobs to make a lateral or upward move to
    -Fortune 50 company
    -23 days of paid time off per year for most positions. That does include all sick time, however.

    Cons

    -Lots of red tape
    -Not enough communication at the appropriate level. Everything is at a very high level
    -Working extremely hard will rarely get you more than a pat on the back, if that
    -Some employees are actively disengaged as a result of senior management turnover
    -For an insurance company, you would think their benefits would be better, but they are about average or below (especially vision coverage)

    Advice to ManagementAdvice

    -Managers should follow the teachings they receive at various trainings instead of paying them lip service and then throwing those lessons out the window as deadlines approach
    -With so much churn in senior leadership, it's important to keep an open line of communication to everyone, even the entry-level associate
    -Further, to instill trust in the new leaders, have them partner with ones that remained through the change and use them as an "anchor" for employees to believe in.
    -Don't say, "No, I can't." Say, "Yes, I can if..."

    No opinion of CEO
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