UnitedHealth Group
2.8 of 5 1,786 reviews
www.unitedhealthgroup.com Minnetonka, MN 5000+ Employees

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2 people found this helpful  

Precription Solutions taken over by Optum Rx

Customer Service Representative (Current Employee)
Overland Park, KS

ProsI was able to help people with there precription needs, trouble shoot receiving their orders on time, help pharmacies process claims that were not paying. I enjoyed most of my coworkers.

ConsI are given under 5 min. to end your call no matter what the customers problems may be or how many they may have. I you received a lot of call with bigger problems, even though the caller of happy and grateful for your time and effort, it was counted againist you and you were wrote up for to long of calls even though they want you to make calls one call resolution, so callers are not calling back about same problems. You also can not end the call caller has to end the call.

Advice to Senior ManagementThe customer is who makes the company. If you have no customer you have no company. You say you want the customer to happy and taken care of, but you just want to make money and have customers that do not have any problems. There was Voice of the Customer, if a customer called in and did not even speak with an advocate because call wait was too long and customer was unhappy that counted againist advocate that was going to receive that call. There are a number of advocates that would have 100% on these customer reviews because they care about the callers needs, but you get one or two of not even getting to speak to customer, zeros and you are blown, and get in trouble. That is not fair to your employees. At Overland Park location there are favorites. I f there are issues they dont want higher ups to know about whats happening it is dismissed, and never taken care of, you either end up quitting or fired.

No, I would not recommend this company to a friend

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    • Culture & Values
           
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    Good company

    Senior Developer (Current Employee)
    South Windsor, CT

    I have been working at UnitedHealth Group full-time for more than a year


    Pros: Good work environment. Allow employee work from home . Good… Cons: Big company. Sometimes the processes are tedious. Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Training is hard

    Pcrs (Current Employee)
    Springfield, MO

    I have been working at UnitedHealth Group full-time for less than a year


    Pros: Lots of support,easy to get along with most people. Good… Cons: Training is long and many days i feel like i didnt learn or do… Advice to Senior Management: Dont expect trainees to meet quality measures when they are… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
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