There are newer employer reviews for UnitedHealth Group

2 people found this helpful  

Precription Solutions taken over by Optum Rx

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Overland Park, KS
Current Employee - Customer Service Representative in Overland Park, KS

I have been working at UnitedHealth Group full-time (more than 3 years)

Pros

I was able to help people with there precription needs, trouble shoot receiving their orders on time, help pharmacies process claims that were not paying. I enjoyed most of my coworkers.

Cons

I are given under 5 min. to end your call no matter what the customers problems may be or how many they may have. I you received a lot of call with bigger problems, even though the caller of happy and grateful for your time and effort, it was counted againist you and you were wrote up for to long of calls even though they want you to make calls one call resolution, so callers are not calling back about same problems. You also can not end the call caller has to end the call.

Advice to ManagementAdvice

The customer is who makes the company. If you have no customer you have no company. You say you want the customer to happy and taken care of, but you just want to make money and have customers that do not have any problems. There was Voice of the Customer, if a customer called in and did not even speak with an advocate because call wait was too long and customer was unhappy that counted againist advocate that was going to receive that call. There are a number of advocates that would have 100% on these customer reviews because they care about the callers needs, but you get one or two of not even getting to speak to customer, zeros and you are blown, and get in trouble. That is not fair to your employees. At Overland Park location there are favorites. I f there are issues they dont want higher ups to know about whats happening it is dismissed, and never taken care of, you either end up quitting or fired.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

2068 Other Employee Reviews for UnitedHealth Group (View Most Recent)

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  1. 1 person found this helpful  

    Great Co-workers, nice location, out of touch Sr. Mgmt, no life balance, HIGH turnover

    Current Employee - Anonymous Employee in Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA

    I have been working at UnitedHealth Group full-time

    Pros

    Location (Orange County), Landscaping is nice, weather is good, free tea in breakroom

    Cons

    Sr. Mgmt is out of touch b/c they have no idea how the work is done. They ask for your opinion but don't really listen. Middle mgmt is powerless and no real changes ever happen until everyone quits but then too little too late.

    Advice to ManagementAdvice

    The truth hurts but you gotta face it. Listen to what employees are saying and do something about it. Find another job if you aren't going to do anything to help your employees. Look at process improvements and empower the people who actually know what they are doing to make the changes. Have faith in your workers. They keep you employed. Listen to what they are saying and what they need and give it to them. Tell governance to put their money where their mouths are or else they will put the company in the gutter and they'll be out of jobs too. Tell other depts to stop passing the buck. And lastly hold yourselves and others accountable. This company's downfall will be its inability to hold anyone including sr. mgmt accountable for anything that happens. Everyone just blames someone else. Send a message and fire some VPs for a change. It might turn things around. Its the legacy RxSol and Pacifcare people who are holding this company back. You know who they are. Do something about it.

  2.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Developer in South Windsor, CT
    Current Employee - Senior Developer in South Windsor, CT

    I have been working at UnitedHealth Group full-time (more than an year)

    Pros

    Good work environment. Allow employee work from home . Good benefits. Very good training opportunities.

    Cons

    Big company. Sometimes the processes are tedious.

    Recommends
    Positive Outlook
    Approves of CEO
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