There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

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Helpful (5)

HOSTILE work environment!!!!!!!!!!!

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative, Claims, Dental, Vision in San Antonio, TX
Current Employee - Customer Service Representative, Claims, Dental, Vision in San Antonio, TX
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I have been working at UnitedHealth Group full-time (More than 5 years)

Pros

good pay, incentive to work from home a plus,

Cons

Very hostile supervisors, unfeeling for the teams they oversee. Only the stats matter, if you fall below then you are humiliated verbally and in front of peers. The supervisors are heartless and the puppets of upper mgmt. Most of the workers are of Hispanic origin and if you are any other color your are discriminated against. Heard over and over, " your white you will go no where here". Refuses to blend work and personal life to the point of making health risks for some employees. Employees have been humiliated in front of training classes, many employees made fun of in a language they do not understand to their faces and to a sup and they just laugh. Employees feel targeted, abused, disposable. The expectations change so much no worker can keep up a good score. Each CSR has to know every plan by heart and if you say one wrong word you have a deduction and can be held up to company ridicule. I wish the CEO would come do this job one day....no safety net...just put on the phone and given the abusive people we deal with all day and smile and be empathetic no matter what. If you can work anywhere else do it its not worth the headache to work at this company.

Advice to Management

be human....treat your staff with the same respect you treat customers on the phone...and stop the race discrimination at this call center!!!!

Other Employee Reviews for UnitedHealth Group

  1. Helpful (1)

    Project Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Salt Lake City, UT
    Current Employee - Project Manager in Salt Lake City, UT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at UnitedHealth Group full-time (More than 5 years)

    Pros

    Many employees can work remotely one day a week. Most locations have a gym. The salary is competitive. The stock purchase plan it great.

    Cons

    It's difficult to move up in the company. The health insurance isn't the best. It's high deductible.

    Advice to Management

    For a company in the health care space, you should consider offering employees better insurance.


  2. Helpful (3)

    Very Bizarre Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Edina, MN
    Former Employee - Analyst in Edina, MN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at UnitedHealth Group full-time (More than 3 years)

    Pros

    Some great people work here. Unfortunately, these people are regularly ruined by petty gossip mongers.

    Cons

    Truly bizarre that a health insurance company doesn't offer it's own employees decent health insurance.

    Advice to Management

    Get rid of the poor attitudes, Grant your employees health insurance. Senior management is good, middle managers are mixed.


There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

See Most Recent

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