UnitedHealth Group
2.8 of 5 1,785 reviews
www.unitedhealthgroup.com Minnetonka, MN 5000+ Employees

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3 people found this helpful  

HOSTILE work environment!!!!!!!!!!!

Customer Service Representative, Claims, Dental, Vision (Current Employee)
San Antonio, TX

Prosgood pay, incentive to work from home a plus,

ConsVery hostile supervisors, unfeeling for the teams they oversee. Only the stats matter, if you fall below then you are humiliated verbally and in front of peers. The supervisors are heartless and the puppets of upper mgmt. Most of the workers are of Hispanic origin and if you are any other color your are discriminated against. Heard over and over, " your white you will go no where here". Refuses to blend work and personal life to the point of making health risks for some employees. Employees have been humiliated in front of training classes, many employees made fun of in a language they do not understand to their faces and to a sup and they just laugh. Employees feel targeted, abused, disposable. The expectations change so much no worker can keep up a good score. Each CSR has to know every plan by heart and if you say one wrong word you have a deduction and can be held up to company ridicule. I wish the CEO would come do this job one day....no safety net...just put on the phone and given the abusive people we deal with all day and smile and be empathetic no matter what. If you can work anywhere else do it its not worth the headache to work at this company.

Advice to Senior Managementbe human....treat your staff with the same respect you treat customers on the phone...and stop the race discrimination at this call center!!!!

No, I would not recommend this company to a friend

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    2 people found this helpful  

    Very Bizarre Company

    Analyst (Former Employee)
    Edina, MN

    I worked at UnitedHealth Group full-time for more than 3 years


    Pros: Some great people work here. Unfortunately, these people are regularly… Cons: Truly bizarre that a health insurance company doesn't offer it's… Advice to Senior Management: Get rid of the poor attitudes, Grant your employees health… No, I would not recommend this company to a friend More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Great team, great culture, great company

    Graphic Designer (Current Employee)
    Irvine, CA

    I have been working at UnitedHealth Group as a contractor for less than a year


    Pros: Even as a contract employee, my team has made me feel a part of. The leadership really cares about its employees and wants to see… Cons: Currently, benefits are not offered to contractors through OptumRx but… Advice to Senior Management: Hire me please! Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented… Full Overview

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