There are newer employer reviews for UnitedHealth Group

3 people found this helpful  

HOSTILE work environment!!!!!!!!!!!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative, Claims, Dental, Vision in San Antonio, TX
Current Employee - Customer Service Representative, Claims, Dental, Vision in San Antonio, TX

I have been working at UnitedHealth Group full-time (more than 5 years)

Pros

good pay, incentive to work from home a plus,

Cons

Very hostile supervisors, unfeeling for the teams they oversee. Only the stats matter, if you fall below then you are humiliated verbally and in front of peers. The supervisors are heartless and the puppets of upper mgmt. Most of the workers are of Hispanic origin and if you are any other color your are discriminated against. Heard over and over, " your white you will go no where here". Refuses to blend work and personal life to the point of making health risks for some employees. Employees have been humiliated in front of training classes, many employees made fun of in a language they do not understand to their faces and to a sup and they just laugh. Employees feel targeted, abused, disposable. The expectations change so much no worker can keep up a good score. Each CSR has to know every plan by heart and if you say one wrong word you have a deduction and can be held up to company ridicule. I wish the CEO would come do this job one day....no safety net...just put on the phone and given the abusive people we deal with all day and smile and be empathetic no matter what. If you can work anywhere else do it its not worth the headache to work at this company.

Advice to ManagementAdvice

be human....treat your staff with the same respect you treat customers on the phone...and stop the race discrimination at this call center!!!!

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

2066 Other Employee Reviews for UnitedHealth Group (View Most Recent)

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  1. 2 people found this helpful  

    Very Bizarre Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Edina, MN
    Former Employee - Analyst in Edina, MN

    I worked at UnitedHealth Group full-time (more than 3 years)

    Pros

    Some great people work here. Unfortunately, these people are regularly ruined by petty gossip mongers.

    Cons

    Truly bizarre that a health insurance company doesn't offer it's own employees decent health insurance.

    Advice to ManagementAdvice

    Get rid of the poor attitudes, Grant your employees health insurance. Senior management is good, middle managers are mixed.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Good In the Beginning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Wauwatosa, WI
    Former Employee - Sales Representative in Wauwatosa, WI

    I worked at UnitedHealth Group full-time (more than 8 years)

    Pros

    Good Benefits, fair pay, and respect if you have a good manager.

    Cons

    They tend to hire managers who act very favorably, and they do not like to handle transfers from salespeople. If you are in sales, forget about getting another job within the company.

    Advice to ManagementAdvice

    Please hire management that can work with all employees, not just the golden children.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for UnitedHealth Group

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