There are newer employer reviews for UnitedHealth Group

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Great leadership, great workers, but soft in the middle....

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Business Analyst in San Antonio, TX
Current Employee - Senior Business Analyst in San Antonio, TX

I have been working at UnitedHealth Group full-time (more than 8 years)

Pros

Big company, lots of opportunity and room to move around. Leadership is strong and there are good programs in place to change the culture into one of accountability. Lots of telecommuting roles.

Cons

Grew fast through acquisition without fully maturing their internal processes or systems. This makes it a target rich environment, but a frustrating one. Change is resisted till they are in pain, and then it is resisted some more.

Advice to ManagementAdvice

There are middle managers who are awful and need to be eliminated. I've seen them in several areas of the company, where they fly under the radar because they have fewer than 5 direct reports and are not reviewed by their employees. There is a total lack of skip level meetings, so no opportunity to discuss any issues you may have with a manager when talking directly with THEIR manager.

The business is not supported by IT, but held hostage by it. They are condescending and outrageous in how they interact with the business. It would be a far more economical business to run if IT were outsourced. At least then, it would be clear who the customer is and contracts could be terminated for nonperformance. You need to invest in the next generation of systems because you are behind the times severely. Get out of the software development business. You are terrible at it. India wasn't the answer, they only made it worse. So now you can toss away failed projects that cost less, but failures none the less.

I'll never comprehend how a company this size can manage their money so poorly that they are in an annual third quarter bloodletting mode year after year after year. If the only answer to a balanced budget is to cut head count, then you are hiring badly and planning poorly. send your financial guys out to pasture and hire women who know how to keep a family of 6 afloat.

If you want to get really radical, take the company private. Save all the money you would invest in shareholder management and financial regulation and put it into the infrastructure that you so desperately need.

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  1. Good place for healthCare IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager in Eden Prairie, MN
    Current Employee - Senior Project Manager in Eden Prairie, MN

    I have been working at UnitedHealth Group full-time (more than 3 years)

    Pros

    Good place to start career

    Cons

    Can be pigeon holed or siloed

  2. Competitive sales-focused workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in New York, NY
    Current Employee - Project Manager in New York, NY

    I have been working at UnitedHealth Group full-time (more than 3 years)

    Pros

    Flexible work hours,
    Ability to telecommute,
    Good maternity benefits,

    Cons

    Competitive,
    Often operating on extremely tight budgets,
    Management has high expectations and give you little help,
    No really great opportunities outside of Minnesota or Hartford, CT
    Middle management is often clueless about commonplace procedures (like obtaining legal approval on documents, or specifics about available insurance products),
    Benefits package (health insurance, particularly) is kind of meager, considering we are a benefits company.

    Advice to ManagementAdvice

    the senior leadership team is all extremely conservative, but that works in an insurance setting. I've met 3/4 of them and they're all pretty decent people. But the company is huge with over 70k employees a lot gets lost in middle management. The middle management that I have worked with has problems taking responsibility for areas they should be, and also have a really hard time giving clear direction. A lot of times, its the management team that seems to be taking the point of view that a job is a job and the bare minimum is enough.

    Recommends
    Positive Outlook
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