2009 Employee Reviews (View Most Recent)

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Great leadership, great workers, but soft in the middle....

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Business Analyst  in  San Antonio, TX
Current Employee - Senior Business Analyst in San Antonio, TX

I have been working at UnitedHealth Group full-time for more than 8 years

Pros

Big company, lots of opportunity and room to move around. Leadership is strong and there are good programs in place to change the culture into one of accountability. Lots of telecommuting roles.

Cons

Grew fast through acquisition without fully maturing their internal processes or systems. This makes it a target rich environment, but a frustrating one. Change is resisted till they are in pain, and then it is resisted some more.

Advice to ManagementAdvice

There are middle managers who are awful and need to be eliminated. I've seen them in several areas of the company, where they fly under the radar because they have fewer than 5 direct reports and are not reviewed by their employees. There is a total lack of skip level meetings, so no opportunity to discuss any issues you may have with a manager when talking directly with THEIR manager.

The business is not supported by IT, but held hostage by it. They are condescending and outrageous in how they interact with the business. It would be a far more economical business to run if IT were outsourced. At least then, it would be clear who the customer is and contracts could be terminated for nonperformance. You need to invest in the next generation of systems because you are behind the times severely. Get out of the software development business. You are terrible at it. India wasn't the answer, they only made it worse. So now you can toss away failed projects that cost less, but failures none the less.

I'll never comprehend how a company this size can manage their money so poorly that they are in an annual third quarter bloodletting mode year after year after year. If the only answer to a balanced budget is to cut head count, then you are hiring badly and planning poorly. send your financial guys out to pasture and hire women who know how to keep a family of 6 afloat.

If you want to get really radical, take the company private. Save all the money you would invest in shareholder management and financial regulation and put it into the infrastructure that you so desperately need.

Other Reviews for UnitedHealth Group

  1. 2 people found this helpful  

    A Nightmare of Incompetence and Confusion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Care Professional  in  Saint Louis, MO
    Current Employee - Senior Customer Care Professional in Saint Louis, MO

    I have been working at UnitedHealth Group full-time for more than 3 years

    Pros

    Being able to work from home

    Cons

    Low or no raises even though dept makes billions per year in profits, managers with no experience or training, constant nitpicking, terrible job aids, information sometimes impossible to find, rules change daily, terrible insurance--just like Medicare; 80/20 with high deductibles. Outsources jobs to India using taxpayer dollars. If you're a drone and don't mind being forced to do things you know are incorrect, this is the place for you.

    Advice to ManagementAdvice

    Hire people with appropriate experience and training.

    Doesn't Recommend
    Negative Outlook
  2. 1 person found this helpful  

    Not a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst  in  Golden Valley, MN
    Current Employee - Senior Business Analyst in Golden Valley, MN

    I have been working at UnitedHealth Group full-time for less than a year

    Pros

    Given my experience, I have no pros to offer for this company. I started looking for a job two months after I started here.

    Cons

    Culture needs to be improved. Each department does what is best for the group with no consideration for the others they support. One roadblock after another, very little interdepartmental cooperation, little care for employees and what they can offer, poor dissemination of information from leadership, too siloed.

    Advice to ManagementAdvice

    Adversarial relationships between departments has never worked – change it. More work will get done when people work together. Learn to identify and appreciate what your employees have to offer. I have an MBA and spend the majority of my day performing the work of an admin (no offense intended to admins) and updating simple Excel spreadsheets. It is a waste of a $100,000 education and my time.

    Doesn't Recommend
    Disapproves of CEO
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