There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

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Helpful (4)

multiple managers, lack of strategic focus, more talk than business discipline

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Managing Consultant in Eden Prairie, MN
Current Employee - Managing Consultant in Eden Prairie, MN

I have been working at UnitedHealth Group full-time (More than 3 years)

Doesn't Recommend
Neutral Outlook
No opinion of CEO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

Pros

talented peers, competitive compensation and benefits, opportunity for career moves within the company, diverse business units, respect education and self-directed training

Cons

cutting costs at the expense of profits is the norm, business goals are not followed by action plans, little business discipline to reach performance targets, poor training of junior managers, communication and cooperation between business segments is more hostile than collegial

Advice to Management

talk to front line individuals with more frequency, develop project plans to support one page goals and objectives then measure quarterly and report the results to all staff

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  1. Helpful (3)

    Decent pay for first job out of college.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CST Administrative Assistant in Malvern, PA
    Current Employee - CST Administrative Assistant in Malvern, PA

    I have been working at UnitedHealth Group full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    If you are an admin assistant you make close to 14 an hour, or if you are in CST 15 an hour, appeals admin makes closer to 16, so the starting rate is ok. The bonuses are nice (can be up to 2000$ a quarter about if you do really good on your quota in CST), but there are NO raises at all so not really good long term. Essentially the most common job there is processing cases (data entry), which if you keep up with what you have to do the quota isnt too hard to meet and it can be low stress. You can work from home which is very common for many positions, the lower level CST AA position can be full time from home. Free food once a week, free soda and coffee any time. Mostly friendly people and co workers, nurses are very kind. Unlimited overtime in some departments. Time off is easy to get and vacation/holiday time is good.

    Cons

    The only way to get a raise is to be promoted, and there are only about two spots up you can go, which is from 15 an hour to 16.50ish an hour, and then about 37-40k a year plus bonuses as a supervisor (though requires overtime fairly often). Occasionally they will have immense technical issues which can be frustrating, because they do not really make exceptions to it messing up your quota, though you can always make it up with high numbers. Their systems may be down for an hour or so on and off some days, or the systems could be very slow (though we do get paid to sit and wait for things to be fixed). They seem to have a lot of people leave in less than a year because its usually a job people use to hold them over since you cant get raises. You can do a lot to contribute to your team, but you are only recognized for the most part when you make a mistake or if they need you to do something. The company is now owned by united healthcare and their insurance is not too great for a big event (high deductible), but if you dont get sick getting prescriptions and regular doctor visits is no problem.

    Advice to Management

    Hire more people! we get swamped and can only do so much work, also give raises because each year taxes/rent go up but salary doesnt!


  2. Mass confusion due to rapid changes in healthcare

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Agent in Maryland Heights, MO
    Former Employee - Customer Care Agent in Maryland Heights, MO

    I worked at UnitedHealth Group full-time (More than 5 years)

    Pros

    Paid time off, the employees and health benefits

    Cons

    Excessive multiple-tasking, huge expectations with time management

    Advice to Management

    Morale is key


There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

See Most Recent

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