There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

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Helpful (1)

Helping everyone live healthier lives except the Employees

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Advocate in Oklahoma City, OK
Current Employee - Customer Service Advocate in Oklahoma City, OK

I have been working at UnitedHealth Group full-time (More than 3 years)

Doesn't Recommend
No opinion of CEO
Doesn't Recommend
No opinion of CEO

Pros

Free covered parking. Fair pay for entry level positions.

Cons

There is a demand for "mandatory overtime". The attendance policy is such that I worked for 3 days before going to the doctor to find out I had H1N1. When I called in on Monday to say I wouldn't be in, my boss told me that it would be counted against me on my attendance and adherence because it is January. I came to work anyway (sorry for spreading my illness) Customer service is less important that how fast you take a call. If a customer has deep issues regarding their medications, you must rush them off the phone because the clock is ticking. The rewards they give for a job well done are things you would expect in a junior high school; candy, pizza and such. If you have a sick child, you are not allowed to take time off to care for their needs. You must work, unless you are lucky to be employed in California where the laws protect parents who need to care for their sick children.

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  1. Helpful (2)

    Human Resources Service Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SERVICE ADVISOR in Minnetonka, MN
    Former Employee - SERVICE ADVISOR in Minnetonka, MN

    I worked at UnitedHealth Group full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Excellent work times, strict 8 hours a day and sometimes even less

    Cons

    Boring work
    Leadership has little guidance and vision
    Bad communication and culture

    Advice to Management

    Make evaluation criteria extremely transparent

  2. Helpful (4)

    NO WAY UP

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Nurse Letter Coordinator in Newtown Square, PA
    Current Employee - Nurse Letter Coordinator in Newtown Square, PA

    I have been working at UnitedHealth Group full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Was there when I needed a job in a tight job market ( aging health care providers )and saved me from unemployment.

    Cons

    No way to grow your career here, they overhired and became overspecific in job requirements and do not promote from within unless you meet certain age criteria.

    Advice to Management

    Communicate without platitudes and allow middle management to develop leadership style

There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

See Most Recent

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