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1 person found this helpful  

Helping everyone live healthier lives except the Employees

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Advocate  in  Oklahoma City, OK
Current Employee - Customer Service Advocate in Oklahoma City, OK

I have been working at UnitedHealth Group full-time for more than 3 years

Pros

Free covered parking. Fair pay for entry level positions.

Cons

There is a demand for "mandatory overtime". The attendance policy is such that I worked for 3 days before going to the doctor to find out I had H1N1. When I called in on Monday to say I wouldn't be in, my boss told me that it would be counted against me on my attendance and adherence because it is January. I came to work anyway (sorry for spreading my illness) Customer service is less important that how fast you take a call. If a customer has deep issues regarding their medications, you must rush them off the phone because the clock is ticking. The rewards they give for a job well done are things you would expect in a junior high school; candy, pizza and such. If you have a sick child, you are not allowed to take time off to care for their needs. You must work, unless you are lucky to be employed in California where the laws protect parents who need to care for their sick children.

Doesn't Recommend
No opinion of CEO

Other Reviews for UnitedHealth Group

  1. 6 people found this helpful  

    Run from this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Medical Analyst  in  Minneapolis, MN
    Current Employee - Medical Analyst in Minneapolis, MN

    I have been working at UnitedHealth Group part-time for more than a year

    Pros

    Average benefits and some like minded minions

    Cons

    This company is not concerned about its employees; mid to upper management is so busy protecting own position and trimming budgets that employees get trampled on. UHG has so many subsidiaries with different priorities that the customer and workers end up at the end of the line. Standing up for evidence or the customer puts you at odds with management. Management making decisions about medicine are former financial hacks and disregard professional medical opinions. This company exemplifies all that is wrong with healthcare in this country.

    Advice to ManagementAdvice

    Serve your customers not your business clients.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Moving in the wrong direction. Consulting candidates take note.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Managing Consultant  in  Renfro, MO
    Current Employee - Managing Consultant in Renfro, MO

    I have been working at UnitedHealth Group full-time for more than 3 years

    Pros

    Embraces virtual work environment.
    Handful of knowledgeable and respectable people who are “in the trenches”.
    Interesting project work.
    Generous paid time off/vacation.
    Benefits and salary aren’t anything great, but you could do worse elsewhere.

    Cons

    I can only speak for the consulting area:
    Recent mass layoffs in Q4-2012 and continued uncertainty about further layoffs.
    - Layoffs did not target underperformers. Instead, it targeted people in certain locations who were managing others (in order to flatten the org). If a consulting firm’s main asset is its people, why would you ever lay off (and then subsequently hire back some) good people who are meeting or exceeding goals? To reward executives for smoke-and-mirror SG&A cost reductions??
    - Morale is at its lowest…and getting lower with each passing day.

    Recent changes in senior leadership have rotated in people who can’t properly lead and executive leadership does not understand the core consulting business.
    - Laid off resources with strong client relationships and/or were exceeding targets. It appears that HR has more control over the business than the senior leadership team.
    - Prior leaders knew how to communicate what a “bench” is and how investing in people leads to bigger and better things for the team
    - Lip service to training. Why train someone when you can get 100+% utilization from them?
    - Some wonder whether Optum even wants to have a consulting arm in the long-term (let alone a high-performing one).
    - Very little cohesiveness and culture. You’re there to do your job and that’s it.

    Reorganizations have occurred at least 1x/year. Some people have had 3 managers in the same year.

    UHG, by and large, is a “cheap” company but Optum takes it to the extreme. Don’t expect any fun networking events, training or even company social events. Don’t expect top-notch software or hardware.

    Optum is preparing to spin-off from UnitedHealthcare and is doing anything and everything to position the company in an optimal financial light for Wall Street. They’ve cut the fat, cut into the muscle and have hit the bone in several areas.

    The IT policies and tools they provide are sub-par and at times, are a hindrance to getting the job done. Bureaucratic and arcane hoops to jump through are around every corner.

    Expect to travel frequently, and most likely to the west coast or midwest…not the east coast.

    Advice to ManagementAdvice

    Stop disrupting your workforce with layoffs that are not based on performance. If you preach “grow revenue through headcount” at every town hall, why would you allow so many good people to be affected by a layoff?

    Continue to flatten the organization…by eliminating the 4-5 layers of senior/executive leadership who are redundant, non-billable and can’t sell.

    Invest more in your people (aka: your only asset). Training, networking events, etc. may cost money, but it’s money well spent if you want grow.

    Doesn't Recommend
    Negative Outlook
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