UnitedHealth Group

  www.unitedhealthgroup.com
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1 person found this helpful  

Telephonic CM in Richardson, TX location

Telephonic Case Manager (Former Employee) Richardson, TX

ProsVery comparable benefits; nice to work on phones; all employees (nurses, administration, trainers, executives) invested in excellence and good rapport; training extensive, fast paced; nice environment: well lit, comfortable, mostly quiet, lunch area, restaurants close by, work out facility close by; safe location of PBGT; lots of different areas available for nurse to work within the company.

ConsMetrics seem unrealistic: you can't work from home completey until you meet metric number; this number depends on how many contacts you make with live person per day. This means that not really a 40hour work week; more realistic for 45-55 hours to meet metrics. Need to like working in afternoons and evenings, even if original sign up for days...you get the most people after they get off work. Sales oriented focus...you have to meet metrics; get praised for metrics. Have to have audit reviews with outside customers; sometimes brutal process.

Advice to Senior ManagementManagement is great. Work is challenging, sometimes difficult to meet metrics. Instead of raising metrics continuously, find something else to focus on to praise employees.

Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    I guess it depends on the department

    Anonymous Employee (Current Employee)

    I have been working at UnitedHealth Group


    Pros: Good growth and learning opportunities, good raises if you're a high performer, good management but it all depends on what department/team you're in as I've… Cons: Generally don't hire young, new people Advice to Senior Management: Take a chance on fresh graduates and train them up. Yes, I would recommend this company to a friend More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    It is a large company and it is very difficult to matriculate. It is all based on " who you know, not what you know"

    Individual Contributor (Current Employee) Dallas, TX

    I have been working at UnitedHealth Group full-time for more than 5 years


    Pros: If you are a go getter and a hard worker you will sustain. Work life balance is great. The… Cons: The employee driven promotion culture is a joke since it is about who you know. You are a grain of sand in… Advice to Senior Management: Please put the right talent in the right positions and truly understand that you are managing tasks, not people. Try to make more of an… More
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