UnitedHealth Group

www.unitedhealthgroup.com
There are newer employer reviews for UnitedHealth Group

2 people found this helpful  

Telephonic CM in Richardson, TX location

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Telephonic Case Manager in Richardson, TX
Former Employee - Telephonic Case Manager in Richardson, TX

I worked at UnitedHealth Group full-time

Pros

Very comparable benefits; nice to work on phones; all employees (nurses, administration, trainers, executives) invested in excellence and good rapport; training extensive, fast paced; nice environment: well lit, comfortable, mostly quiet, lunch area, restaurants close by, work out facility close by; safe location of PBGT; lots of different areas available for nurse to work within the company.

Cons

Metrics seem unrealistic: you can't work from home completey until you meet metric number; this number depends on how many contacts you make with live person per day. This means that not really a 40hour work week; more realistic for 45-55 hours to meet metrics. Need to like working in afternoons and evenings, even if original sign up for days...you get the most people after they get off work. Sales oriented focus...you have to meet metrics; get praised for metrics. Have to have audit reviews with outside customers; sometimes brutal process.

Advice to ManagementAdvice

Management is great. Work is challenging, sometimes difficult to meet metrics. Instead of raising metrics continuously, find something else to focus on to praise employees.

Recommends
Neutral Outlook
No opinion of CEO

2267 Other Employee Reviews for UnitedHealth Group (View Most Recent)

Sort: Rating Date
  1. 1 person found this helpful  

    It is a large company and it is very difficult to matriculate. It is all based on " who you know, not what you know"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Individual Contributor in Dallas, TX
    Current Employee - Individual Contributor in Dallas, TX

    I have been working at UnitedHealth Group full-time (more than 5 years)

    Pros

    If you are a go getter and a hard worker you will sustain. Work life balance is great. The ability to telecommute is great and really can save time and gas and increase productivity if given the opportunity.

    Cons

    The employee driven promotion culture is a joke since it is about who you know. You are a grain of sand in the sand box. The company is large and has a diffcullt time with propering training when it comes to the managment teams.

    Advice to ManagementAdvice

    Please put the right talent in the right positions and truly understand that you are managing tasks, not people. Try to make more of an effort to streamline and even out the playing field when it comes to promoting within the company, otherwise great talent walks out the door because they are underpaid and under appreciated.

  2. 2 people found this helpful  

    Recruiter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiter in Hartford, CT
    Current Employee - Recruiter in Hartford, CT

    I have been working at UnitedHealth Group full-time (more than 3 years)

    Pros

    Good benefits, salary, vacation, work life balance.

    Cons

    Heavy metrics and proces. Some poor middle management

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for UnitedHealth Group

Work at UnitedHealth Group? Share Your Experiences

UnitedHealth Group

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.