There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

See Most Recent

Great call center job

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Provider Phone Representative in Richardson, TX
Former Employee - Provider Phone Representative in Richardson, TX
Recommends
Positive Outlook
Approves of CEO

I worked at UnitedHealth Group full-time (Less than a year)

Pros

They offered comprehensive training with a great environment for learning, great co workers, the trainers did a great job and offered good feedback about progress, positive environment. There seemed to be a plenty of pathways to advance out of the call center within a year.

Cons

While this seemed to be one of the better call centers I have been in, the high pressure, overly bureaucratic environment of call centers in general is s definite con. Low pay considering the amount of knowledge and level of detail needed to perform the job.

Other Employee Reviews for UnitedHealth Group

  1. Great place, poor management.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinical Administrative Coordinator ( CMA - CHOICES) in Brentwood, TN
    Current Employee - Clinical Administrative Coordinator ( CMA - CHOICES) in Brentwood, TN
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at UnitedHealth Group full-time (More than 3 years)

    Pros

    -Great Pay -Great Benefits (401k, Employee Stock Purchase, HSA, Health-Dental-Vision Insurance) -Friendly Coworkers -Regular Hours (8a-5p, M-F) -Overtime Available

    Cons

    -Poor Management -Understaffed -Time Off Contingent Upon Coworker Time Off (i.e. More than one employee cannot take time off at the same time.)

    Advice to Management

    Management should create an atmosphere that motivates employees to take pride in their work. Management needs to communicate better with one another and with employees. Management needs to be open to innovative ideas and attentive to their employees.


  2. Very smart, talented, driven people to work with

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Manager in Golden Valley, MN
    Former Employee - Business Manager in Golden Valley, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at UnitedHealth Group full-time (More than 5 years)

    Pros

    My team consisted of both Accenture and UHG employees, however, it was the most connected, productive team I've ever been on. Both leaders were extremely inclusive and driven, gave the team the flexibility & tools to manage a demanding work schedule with family - was a great experience!

    Cons

    Outside of current area, there was not a lot of appealing opportunities for career advancement.


There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

See Most Recent

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