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Helpful (2)

Worst - Collaborative Care.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Contractor - Anonymous Contractor in Bloomington, MN
Current Contractor - Anonymous Contractor in Bloomington, MN

I have been working at UnitedHealth Group as a contractor (Less than a year)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

No pros. If you are getting recruited for Collaborative Care - DON'T JOIN....

Cons

No vision. Ironically management do not have any knowledge about healthcare and they are trying to sell a product in healthcare space.

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  1. Helpful (3)

    A brief stop in your career's highway

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Orlando, FL
    Former Employee - Operations Manager in Orlando, FL

    I worked at UnitedHealth Group full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice facilities, agent appreciation days initiated by the clients

    Cons

    POOR BENEFITS
    - Health insurance with high deductibles and co-pays. No Flexible Spending Account (ex. $400 bill from a Doctor for a consultation - Connextions' insurance paid $0. My current employer's plan would have paid 100% for the same appointment.)
    - Low PTO accruals that must be used to cover everything - Vacation, Sick, Bereavement, Jury Duty
    - No 401k match (there is "profit sharing" but long-time employees say they have never received any)
    - Low job security (layoffs when phones are slow and clients terminate their contracts)
    - FORCED TIME OFF (FTO) when call volume lower than expected...shifts reduced from 40 hours to nearly 0 hours. Agents sent home after 1 or 2 hours into their shifts.
    - Dress Code - Employees must dress up every day (no Jeans except weekends)
    - ALL Employees must dress up when "important potential clients" are visiting (ex: coats and ties required for males)
    - No pens and paper at your desk - cannot use a laptop or IPAD anywhere - even on your break or IN YOUR CAR (you must leave the premises during your lunch break to do so)

    Advice to Management

    The people that work for you are humans who rely on their paychecks and benefits to survive. Pay your employees more and give them competitive benefits and job security. You get what you pay for. Show employees you care by paying them Bereavement pay if they lose an immediate family member. And don't make them use Vacation when they are selected for Jury Duty - REALLY?!? It's the little things like this will never make you an "Employer of Choice."


  2. Helpful (4)

    poor training for a technical job and they work you to death

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pharmacy Benefits Technician in Baltimore, MD
    Former Employee - Pharmacy Benefits Technician in Baltimore, MD

    I worked at UnitedHealth Group full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I cannot think of any unless you like a boat load of forced overtime.

    Cannot think of any unless you like getting yelled at for errors but they may be the result of poor training tactics.

    Cons

    *received poor training for a super technical job that has to be exactly right since Medicare rates the plan, in part, based on errors
    *management wishy washy on the direct report level
    *they work you to death without a care in the world, especially from dec-april.

    I received poor training (side by sides when the person you are sitting beside has no time to go thru their job or else they have to stay late to make up work, do not encourage the best outcome). They needed to provide one on one, textbook classroom training for a week or two in order to produce better outcomes, especially when the job is so technical and accuracy, especially in often tricky situations, is a necessity.

    They worked me to death (overtime was forced, you had no option to say no to any of it) to the tune of anywhere from 15-25 hours of overtime per check. The extra pay gets old really fast when you are gone from home 7am to 7pm every day. In one meeting, when someone complained about the overtime, his reply was something along the lines of "be glad you are getting paid for it." That is not proper leadership response, especially when a large part of the overtime was due to increased business that they knew 6 months prior was coming and they failed to adequately staff in advance.

    The report to management is passive agressive, at best, and outright moody/nasty in bad situations.

    Advice to Management

    better training will create better results and better medicare ratings with fewer errors.
    learn to staff adequately.


There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

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