There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

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Medicare Telesales

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Telesales in Green Bay, WI
Former Employee - Telesales in Green Bay, WI

I worked at UnitedHealth Group full-time (More than 5 years)

Recommends
Neutral Outlook
No opinion of CEO
Recommends
Neutral Outlook
No opinion of CEO

Pros

Great people to work with. There's always potential to make career changes within the company.

Cons

Very high stress. You need to be on the phones most if not all day. Changes in procedures and policy happen rapidly and frequently.

UnitedHealth Group Response

Jul 8, 2013 – Enterprise Talent Community Manager

Thanks for the great review regarding your work at UnitedHealth Group!

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  1. Helpful (9)

    The Grass is Greener outside of UHG

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Miami, FL
    Current Employee - Business Analyst in Miami, FL

    I have been working at UnitedHealth Group full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    UHG has some good benefits (Medical, Dental, Vision, 401k, Stock purchase). Time off grant is good. Benefits start the first of the month after start. Ability to promote from within.

    Cons

    UHG is not where you go to have a career. It's where you go to get experience then leave before you get complacent. Organization is constantly about cutting costs however and where-ever they can. Key planning areas have insufficient staff to be effective and time constraints that are always cut to exact moment. If one thing doesn't go as planned then everything is in chaos and poorly executed. Work/Home balance is a joke, except for execs who take time when they like but communicate to their reports that "they can't take time as it's too busy". Lay-off' or displacement is a common occurrence. Too many are supervising teams that they aren't equipped to lead and their leadership support is many times fragmented to the point of just being a name on an org chart, rather than a actual leader.

    Advice to Management

    Post Dr McGuire the organization has dissolved into chaos with most not looking to stay. Yes UHG is big, but it is also cold, sterile, and heartless. I just turned in my resignation. When the major focus is doing it cheap, instead of first doing it right and then finding ways to reduce the cost means processes, policies, etc. are just words on a page. Nurses already avoid going to UHG as a employer because of this.


  2. Helpful (4)

    Company reluctant to invest infrastructure and resources in existing business lines

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Manager in Eden Prairie, MN
    Former Employee - IT Manager in Eden Prairie, MN

    I worked at UnitedHealth Group full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - Good learning experience for an IT person, really using some cutting edge technologies - Good pay - Good people at the front lines, for the most part - Decent 401K options

    Cons

    - Lots of turnover for high performing IT talent, due to burnout - Lots of churn at upper management, so there was no solid course to follow - Company has money for acquisitions, but reluctant to spend money on infrastructure improvements & resources for existing businesses/products, resulting in aforementioned burnout as the same number of people try to cope with constant growing pains - perfect example of a "jobless recovery" - Health insurance offering is uninspiring

    Advice to Management

    Maybe there's a reason I don't know about for focusing so much on acquisitions (besides just chasing after higher and higher short-term stock prices), but I'd recommend spending more time and effort reinvesting in existing business product lines for more stable long-term growth and less churn. UHG has gotten a bad reputation among the local IT community for their boiler room mentality, and that's going to make talent acquisition harder and more expensive in the long run.


There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

See Most Recent

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