There are newer employer reviews for UnitedHealth Group

Solid Organization From Top to Bottom

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Director in Phoenix, AZ
Current Employee - Director in Phoenix, AZ

I have been working at UnitedHealth Group full-time (more than a year)

Pros

UHC is innovative, aggressive, and fleet of foot in our marketplace. We seem to be successful in achieving a footprint where we choose to leave one. This means opportunity.

Cons

Sometimes I feel we might be a little too large. We think big and with the thinking big mentality we sometimes lose site of the little guy. However, the local markets appear to be a huge asset.

Advice to ManagementAdvice

Keep pushing, but do some more mentoring for new management employees. Tough to learn all the systems.

Recommends
Neutral Outlook
Approves of CEO
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  1. 5 people found this helpful

    Very political in nature, depends on who you know.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Golden Valley, MN
    Former Employee - Anonymous Employee in Golden Valley, MN

    I worked at UnitedHealth Group full-time (more than 5 years)

    Pros

    Pay and PTO was fine.
    Most employees were very helpful and did the best they could given their workload. My dept had wonderful employees - dedicated and hardworking!
    Benefits OK but not great.

    Cons

    Very, very (!) political environment. If someone higher up doesn't like you, you are done. If you give your opinion and it doesn't agree with theirs, you're done. Even when it's your job to point out possible future issues (so they can be avoided), middle and upper management won't like it and you'll pay. Best to just agree or brown-nose.

    Also, the number of layoffs were incredible - our (smallish - 200 employee) company was purchased by OptumHealth and within 3 -4 years all but 3-4 front line employees had been laid off or had their positions eliminated. (This was how long it took to migrate our original company's software into the UHG platform)

    The only ones to stay were the managers someone in Optum's management liked but even management has high turnover - they only stay for a few years and get tired of the back-stabbing that goes on.

    One of the worse changes that occurred was HR's decision to go to a bell-curve method of 'grading' employees. Even if a manager had only 5 employees and they all did a spectacular job, only 1 or 2 would be rated as outstanding, 1 had to be rated as 'needing improvement' and the rest were rated as average.
    I think this method was installed so raise allocations could be justified to the gov't (or to hold off unionization) but it would have been better to give high ratings to everyone doing great work and not tie raises to a 1:1 ratio with their rating. It only makes sense that someone at the top of their pay range wouldn't get as high a percentage increase as someone at the bottom of the same range who was also doing a great job. Employees aren't stupid - they would understand that.

    Statistically speaking, a bell curve only holds true when it included thousands and thousands of test subjects but practically speaking, no one wanted to rate all their employees as 'bad' just so you can rate all yours 'great, even if true. That rating method is VERY demoralizing!

    Advice to ManagementAdvice

    Get rid of the bell-curve method of rating employee performance. Don't expect employees to take on more and more work just so Optum's finances look good in the short term. (You might be more profitable if you hired more employees, resulting in the existing ones staying and working harder). Don't just talk about fairness, work-life balance and how you value employee's feedback, put those values into practice.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful

    Professional Secretary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Newtown, PA
    Former Employee - Anonymous Employee in Newtown, PA

    I worked at UnitedHealth Group full-time (more than a year)

    Pros

    Set hours, work from home, no call, collegial work environment if you are on a good team.

    Cons

    Professionals are treated as glorified secretaries with daily and hourly quotas that are impossible to meet without sacrificing quality, constantly micromanaged, mandatory weekends and holidays so no work/life balance, bonus decreasing while profits increasing

    Advice to ManagementAdvice

    Since taken over by UHC, need to see if company now run by professionals or if continued culture of chaos reigns.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for UnitedHealth Group

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