There are newer employer reviews for UnitedHealth Group

Helpful (5)

Very political in nature, depends on who you know.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee in Golden Valley, MN
Former Employee - Anonymous Employee in Golden Valley, MN

I worked at UnitedHealth Group full-time (more than 5 years)

Doesn't Recommend
Neutral Outlook
No opinion of CEO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

Pros

Pay and PTO was fine.
Most employees were very helpful and did the best they could given their workload. My dept had wonderful employees - dedicated and hardworking!
Benefits OK but not great.

Cons

Very, very (!) political environment. If someone higher up doesn't like you, you are done. If you give your opinion and it doesn't agree with theirs, you're done. Even when it's your job to point out possible future issues (so they can be avoided), middle and upper management won't like it and you'll pay. Best to just agree or brown-nose.

Also, the number of layoffs were incredible - our (smallish - 200 employee) company was purchased by OptumHealth and within 3 -4 years all but 3-4 front line employees had been laid off or had their positions eliminated. (This was how long it took to migrate our original company's software into the UHG platform)

The only ones to stay were the managers someone in Optum's management liked but even management has high turnover - they only stay for a few years and get tired of the back-stabbing that goes on.

One of the worse changes that occurred was HR's decision to go to a bell-curve method of 'grading' employees. Even if a manager had only 5 employees and they all did a spectacular job, only 1 or 2 would be rated as outstanding, 1 had to be rated as 'needing improvement' and the rest were rated as average.
I think this method was installed so raise allocations could be justified to the gov't (or to hold off unionization) but it would have been better to give high ratings to everyone doing great work and not tie raises to a 1:1 ratio with their rating. It only makes sense that someone at the top of their pay range wouldn't get as high a percentage increase as someone at the bottom of the same range who was also doing a great job. Employees aren't stupid - they would understand that.

Statistically speaking, a bell curve only holds true when it included thousands and thousands of test subjects but practically speaking, no one wanted to rate all their employees as 'bad' just so you can rate all yours 'great, even if true. That rating method is VERY demoralizing!

Advice to Management

Get rid of the bell-curve method of rating employee performance. Don't expect employees to take on more and more work just so Optum's finances look good in the short term. (You might be more profitable if you hired more employees, resulting in the existing ones staying and working harder). Don't just talk about fairness, work-life balance and how you value employee's feedback, put those values into practice.

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  1. I love working for this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Employee Friendly. Great place to work

    Cons

    None that any other company doesn't have

    Advice to Management

    keep up the good work

  2. Helpful (2)

    From Pharmacy Clerk To Bill Collector

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pharmacy Clerk in San Diego, CA
    Former Employee - Pharmacy Clerk in San Diego, CA

    I worked at UnitedHealth Group full-time (less than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    For Me, The Short Commute. Beyond That...........

    Cons

    Began Full Time On April 29, 2013, Trained To Be A Pharmacy Clerk. You Know, Verify Scripts And All That. In July, The Big Wigs Decided To Stop, Without Warning The Members, Their Ship And Bill "Courtesy" As They Called It. Basically, Optum Had Been Shipping Scripts Out And Billing Members. The Vast Majority Of Members Paid Their Bills, While Some Simply Didn't. I Had 1 Account With ZERO Payments Since December of 2012. As A Result Of No Ship And Bill, EVERY Account Without Either A Form Of Payment On File Or A Zero Current/Past Account Balance Receives An Automated Call Telling The Member There's A Problem With Their Latest Script And That Optum Needs To Speak With Them. That's When The Fun Really Begins! Can Anyone Imagine Hassling An Old Lady Over The Phone For A $5.00 Outstanding Payment??? I Bailed Last Week And Am VERY Happy I Did. Optum Is A Micro-Manager's Dream. Believe Me, Think Twice Before You Accept Their Offer Of Employment. What They Offer And What You May End Up Doing Could Be Totally Different.

    Advice to Management

    Have Dirk Take Some Calls From The Dialer And Hassle Senior Citizens For A $5 Outstanding Balance.

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