There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

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Helpful (4)

Horrid work environment for Nurses

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Telephonic Nurse Case Manager
Former Employee - Telephonic Nurse Case Manager
Doesn't Recommend
Negative Outlook
Approves of CEO

I worked at UnitedHealth Group full-time (More than a year)

Pros

Fellow Nurse Case Managers, a few were very knowledgeable, compassionate.

Cons

Requested Accommodations, denied repeatedly. Metrics matter, patients do not. Ridiculous case loads. Harassing, retaliatory environment. Humiliated repeatedly in front of peers by management and the medical director, who doesn't even have an active license. Insurance benefits terrible, forced to buy prescription meds through the company pharmacy at their prices. Managers lie to HR and are unaware of their own policies and procedures, ADA and EEOC guidelines. Patients complained of their insurance claims not getting paid or denied, even though they sought care the company instructs the nurses to advise the patients to seek out for basic health maintenance needs, resulting in poor relationships with patients at a detriment to the patient's health care needs. Disgusting to make money off of human suffering. Profits in the billions, however nurses were denied bonuses, told no money for them.

Advice to Management

Ensure claims are paid, review nurse performance based on patient outcomes, not call center guidelines. Nurses are highly educated and want their patients to have the best care, the best outcomes. Hold your lower management accountable to and enforce ADA and EEOC guidelines, do not allow or tolerate bullying tactics. The cost will be great otherwise.

Other Employee Reviews for UnitedHealth Group

  1. Helpful (4)

    Sinking ship

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Nurse in Newtown Square, PA
    Former Employee - Registered Nurse in Newtown Square, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at UnitedHealth Group full-time (More than 5 years)

    Pros

    The nurses, doctors and support staff are on the whole very nice people.

    Cons

    They are in client services business and fail at client satisfaction. Have deceived clients for years. There is a total lack of respect for the employees and no attempt at merit or cost of living raises in over 6 years! Very top heavy, senior management is not interested in the capabilities of any person below themselves.

    Advice to Management

    Wake up.


  2. Helpful (4)

    270 People Laid Off in Last Wave of Downsizing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Director Strategic Accounts in Remote, OR
    Current Employee - Associate Director Strategic Accounts in Remote, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at UnitedHealth Group full-time (More than a year)

    Pros

    None. This field has a 20 word minimum and I cannot think of anything positive.

    Cons

    Poor management from the Executive Team. How do they still have jobs? I left a large consulting company to come here. Every time I speak to a client I have to stifle my laughs - this company is a joke!

    Advice to Management

    My advice to UHG Management is to replace the executive team at EHR. The c-suite are inexperienced and are essentially puppets for UHG. Save the money - bring in your own team to run things correctly.


There are newer employer reviews for UnitedHealth Group
There are newer employer reviews for UnitedHealth Group

See Most Recent

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