There are newer employer reviews for UnitedHealth Group

2 people found this helpful  

Horrible Place to work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Pharmacy Technician  in  San Diego, CA
Current Employee - Pharmacy Technician in San Diego, CA

I have been working at UnitedHealth Group full-time for less than a year

Pros

compensation was ok and the hours

Cons

everything from management to policies that change every day.

Doesn't Recommend
Disapproves of CEO

1995 Other Employee Reviews for UnitedHealth Group (View Most Recent)

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  1. 5 people found this helpful  

    "Volume is always first...and remember, you should be grateful you still have a job here, anyway."

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead  in  Newtown Square, PA
    Former Employee - Team Lead in Newtown Square, PA

    I worked at UnitedHealth Group full-time for more than 3 years

    Pros

    Good benefits package, many nice people still there...for now.

    Cons

    Emphasis on quantity and speed over quality. Though the company is composed of different departments, it's very difficult to advance within the company, the process is opaque, and it's frequently been noted that if you wish to change departments, you will lose whatever seniority and enhanced salary that you have attained to do so. Internal job postings for physicians within the company are few and far between, most transfers that are made appear to be done without any postings at all, making it questionable that fair opportunities are ever available to the general populace. Recent Medicare regulatory changes blindsided the company despite many months of advance warning, the day the new regulations rolled out on October 1 there were no adjustments made whatsoever in the planned processing of cases resulting in mass confusion, inconsistency, on-the-fly mistakes and backtracking, and moment-to-moment changes and updates that were confusing to employees and clients alike. Also, two rounds of employee layoffs since November have driven employee morale through the floor.

    Advice to ManagementAdvice

    "My way or the highway" approach does not buy employee loyalty. People will only bend so much with ever-evolving demands of working more weekend days, coming back to assist at random times without pay, being monitored incessantly, and having to follow badly-explained protocols and implement poorly-designed new products, only to be told "you should be grateful that you HAVE a job" and then accept a quarterly bonus reduced to 60 percent because the company did poorly. Continual emphasis on volume targets at the expense of all else results in cutting of corners by the workforce. A 50% company-wide reduction in daily cases presented to the company does not sustain an anticipation that the physician workforce will be able to maintain 93% of the individual volume of daily cases that they could achieve prior to the reduction in business, yet this continues to be the productivity expectation, enforced by a diminished case volume evaluation score and a further reduction in bonus if not met. Wake up.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Like being back in high school.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Eau Claire, WI
    Former Employee - Customer Service Representative in Eau Claire, WI

    I worked at UnitedHealth Group full-time for more than 3 years

    Pros

    The options to work at home after a certain amount of time is great. Benefits are good, too.

    Cons

    Constantly piling more and more workload on you without increasing pay or hours. Lots of management talking behind people's backs - creates a very cliquey culture that is comparable to middle school or high school.

    Advice to ManagementAdvice

    Make management responsible for their actions. Take the input your receive from the "lower level" employees seriously.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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