There are newer employer reviews for UnitedHealth Group

2 people found this helpful  

Great place to learn about the helath care industry.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Director
Current Employee - Director

I have been working at UnitedHealth Group full-time for more than a year

Pros

Dynamic environment with a culture that promotes teamwork and learning. Management allows employees to work at home or office, with an expectation that everyone fulfills job responsiblities.

Cons

Several layoffs and reorganizations in reaction to acquisitions and the effects of health care reform under the affordable care act. Bonus payments are inconsistent.

Advice to ManagementAdvice

Continue to engrain culture in the organization.

Recommends
Negative Outlook
No opinion of CEO

2001 Other Employee Reviews for UnitedHealth Group (View Most Recent)

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  1.  

    don't

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PPR  in  Frederick, MD
    Current Employee - PPR in Frederick, MD

    I have been working at UnitedHealth Group full-time for more than a year

    Pros

    its indoors? and you sit all day?

    Cons

    Terrible job...management is bad, people calling us are morons.

    Doesn't Recommend
    Negative Outlook
  2. 4 people found this helpful  

    terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Health Advisor
    Current Employee - Health Advisor

    I have been working at UnitedHealth Group full-time

    Pros

    i got out alive. yes.

    Cons

    i really do not know where to start with uhg. there is so much that is wrong about the health advisor model, and the lack of communication from supervisors and upper management. there is no team work, even though uhc tries to implement that. you don't get the sense that you work on a team because most health advisors on the team don't even know what they are doing, or they just don't care. the job aids and the sops are relatively simple to read but the amount of information that you have to sift through on a call that is only supposed to last 3-4 minutes is ridiculous. the health benefits offered to us suck, ironic. the micromanagement was all too stressful. 24/7 monitoring of what you are doing at all times was and will always be overwhelming. like, hey i need to take a bathroom break -but wait my break isn't until another 2 hours? I'M NOT A DAMN ROBOT!

    they recently just released their compassion model which......is a JOKE. how do you expect health advisors to have compassion 24/7 when there really is no compassion shown to health advisors? "thank you for calling mbr services, to whom do i have the pleasure of speaking with?" is your opening and "was there anything else that i could help you with? were you satisfied with your services you received today?" is your closing. keep in mind , THATS MANDATORY and a QUALITY SCORE! So if you don't say your opening or closing your quality goes down. How do you measure compassion? HOW!? This is the most outrageous, ridiculous thing I have ever heard or been exposed to. we are the frontline, yet we are treated like robots and numbers. where is the compassion UHC?! TERRIBLE TERRIBLE place to work for. I would RUNNNNNN if you ever get a referral to work as a CSR or "heath advisor." If your quality isnt on par your metrics aren't being met which can affect your raise/bonus and shift bid. again, TERRIBLE and RUN. NOW.
    I lived everyday with excessive stress and anxiety when i worked here. That only peaked when there was mandatory overtime, which can last up to 6 months. basically what that means is that you will be rotting away at your cube talking to dissatisfied UHC members because nothing is streamlined in UHC! no communication between other departments (claims, notfications, etc) not to mention the notes left in auto doc or claims are impossible to read and understand unless you are the actual person who left the notes.
     the micromanagement, mandatory overtime, no real direction, just about everything about this job was terrible

    I felt like i gained my life back when i left. And it was quite possibly the best thing that I could have done for the sake of my mental state.

    I would not and could not recommend this health advisor to anyone until UHC starts to treat the frontline a lot better.

    Advice to ManagementAdvice

    train csr's on actual QUALITY as opposed to "Compassion." so many agents have no idea what they are talking about and its scary to know that real people rely on these agents for their health benefits and claims information. disgusting.

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