There are newer employer reviews for UnitedHealth Group

1 person found this helpful  

A solid company where you working alongside very smart and dedicated people.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Associate Director in San Francisco, CA
Former Employee - Associate Director in San Francisco, CA

I worked at UnitedHealth Group

Pros

* Great talent, you learn from interacting with very capable people
* At the forefront of telecommuting opportunities, flexible work schedules and the like
* Great communication system keeping employees throughout this $90B company closely connected
* Excellent PTO allowance (23 days + 8 legal holidays)
* Decent pay and solid medical benefits (including a generous discount if you pass a yearly biometrics test and get wellness counseling for those you don't pass)

Cons

* Poor on-boarding process, very little training (sink or swim approach)
* Some managers (being brought up in the sink or swim environment) do not develop their people well
* Expectations are high but many times resources are severly limited and the right tools may be available, but either your boss doesn't know about them or no one knows how to use them.

Advice to ManagementAdvice

* Many people have left either due to lack of development or poor internal recruting, career path
* Develop a better on-boarding process, specifically in getting to know the company and its many segments, business lines, etc. Some people have worked at UHG for years and have no idea what sister segment A does or what a specific product/service really is.

Recommends
Approves of CEO

2086 Other Employee Reviews for UnitedHealth Group (View Most Recent)

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  1.  

    When the barrista job looks really good...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Customer Care Professional in Kingston, NY
    Current Employee - Senior Customer Care Professional in Kingston, NY

    I have been working at UnitedHealth Group

    Pros

    Hiring constantly. Close to a major city. Has parking. Nifty looking badge, Nice offices for managers. Nice new awards cabinet. With awards.

    Cons

    CONSTANTLY changing requirements for quality, bonuses, even past bonus requirements to reflect the new requirements, resulting in lowered bonuses or no bonus at all. No flexible time allowed, people have to beg coworkers to swap shifts to see a doctor. No real leadership, supervisors are baby sitters keeping employees to matrix requirements. They do not remove roadblocks, but are one!! Regarding employee engagement and preventing opportunites for advancement, unless you can cozy up to your supervisor, you don't advance. Benefits are horrendous a barrista at Starbucks has a better health care plan than the employees of the healthcare insurance company.

    Advice to ManagementAdvice

    You have great talented people who get demoralized by constantly being beaten over the head to keep to the requirements and meet numbers...ther is no feedback only how you meet numbers...You treat your employees as numbers forgetting they are your best assets.

    Doesn't Recommend
    No opinion of CEO
  2. 1 person found this helpful  

    do not take any of your reviews to heart

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service in Green Bay, WI
    Former Employee - Customer Service in Green Bay, WI

    I worked at UnitedHealth Group

    Pros

    very good insurance, reasonable rates
    have some down time a few minutes every couple of hours on certain days which is better than other call centers where the calls are steady, during that time you can do what you want with it

    Cons

    the company is never satisfied with your work, once you meet the goal you are put on the next goal to better it. It is never ending trying to acheive things that are not in your control. Very hard to meet their quotas, unrealistic expectations. Have a monthly meeting and always being told what needs improving. It is a job that you will never be good always making new quotas for you to obtain. Very stressful. Most of the supervisors are extremely unprofessional.

    Doesn't Recommend
    No opinion of CEO
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