Universal Orlando Resort

  www.universalorlando.com
  www.universalorlando.com
There are newer employer reviews for Universal Orlando Resort

 

I grew to really dislike this job, but there are worse things out there.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Attractions Attendant in Orlando, FL
Former Employee - Attractions Attendant in Orlando, FL

I worked at Universal Orlando Resort part-time (more than 3 years)

Pros

Good benefits, flexible schedule, and fun people to work with (most of the time)

Cons

Shitty, shitty guests, and questionable leadership

Advice to ManagementAdvice

Don't forget what it's like to be making minimum wage.

Recommends
Positive Outlook
No opinion of CEO

146 Other Employee Reviews for Universal Orlando Resort (View Most Recent)

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  1.  

    Magical Job at the Wizarding World of Harry Potter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food Service Cashier in Orlando, FL
    Current Employee - Food Service Cashier in Orlando, FL

    I have been working at Universal Orlando Resort (more than an year)

    Pros

    I absolutely love my job. There are always going to be some issues (see "Cons"), but obviously that is true of any position. I have some great co-workers who are both good at their job and fun to work with (including some wonderful managers/team captains), and I get to interact with guests from all over the world. Plus, I work in the Wizarding World of Harry Potter, so it's a fun, fast-paced environment, and you can always share some magic with the guests by talking to them about Harry Potter.

    Cons

    Sometimes the managers make up frustrating rules (i.e. no trading shifts during the holidays), and some co-workers are slow/don't care, which in turn means more work for everyone else

    Advice to ManagementAdvice

    Have the managers and team captains connect with the lower-level employees more. I've worked there seasonally for a few years now and some managers/team captains still ask me if I'm new.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Fun place for a while, but you're really just a number

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Attractions Attendant in Orlando, FL
    Current Employee - Attractions Attendant in Orlando, FL

    I have been working at Universal Orlando Resort part-time (less than an year)

    Pros

    - Free park admission with no blackouts, free parking all the time, free tickets for friends, good merchandise discount especially during the holidays.
    - Free admission to SeaWorld & Busch Gardens (but not free parking)
    - Discounts at many local retail and restaurant locations
    - Easy to pick up extra hours by taking over another employee's shift
    - Plentiful hours during peak
    - Holiday pay for part-timers (after 90 days of working - don't start in October-December unless you want to get screwed out of 6+ paid holidays)
    - Most supervisors at least act like they care. There are some really stellar leads, supervisors and managers that can make a venue a great place to be in spite of all the negatives.
    - Most front-line employees are actually pretty great people. They are what makes it a fun place to work and you will probably make lots of friends. They're usually really fun people, especially in attractions.
    - Even if you don't know a single word of Spanish, you will pick it up very quickly. Other team members are very helpful, especially with the phrases you will need the most.
    - The company does try to show it cares about it's employees in some ways. Free turkeys at Thanksgiving, team member appreciation parties, advanced film screenings, and employee enrichment (like offering a free class in ASL)
    - Full-time positions are available for front-line, it just may be a year or more before it's offered.
    - Good at keeping front-line informed of what's going on in the park through internal communication efforts.

    Cons

    - Wizarding World costumes are a joke. Horribly uncomfortable in essentially all weather conditions and so strict on accessories that you can't get comfortable. If you work in a venue with different temperatures depending on your position, you will be either too hot or too cold for half your shift. The provided jackets do not keep you warm, and if you wear a thermal, you'll be burning up anytime you're inside. No shorts, and for some reason all of the costumes have at least one piece that is unnecessarily hot - sweatervests, padded pants, padded 3/4-length sleeves, velour spats, corduroy hats ... in Florida!! Forget the raincoat, you're going to get soaked anyway and no one's going to care. Suck it up, buttercup. You can't keep a water bottle on you - it has to be stowed out-of-sight in a designated location, which might not be anywhere near where you're actually working, and you aren't allowed to drink from it in front of guests. I've never worked anywhere that cared so little for their employee's comfort or health.
    - You will get stuck in position for hours, even though you'll be told "that should never happen." Someone will take too long on break because there's no accountability, or a supervisor will pull someone out and forget that everyone else is stuck. Take your lunch break at your first opportunity, even if it's 30 minutes after your shift starts, because you may not get another chance.
    - All employee cafeterias except the Bistro near wardrobe have such terrible hours that you'll only take break when they're open about 50% of the time. Bring your lunch.
    - Their resolution to the parking situation is a joke. Taking the shuttle from the Citywalk garage adds an extra 30 minutes to your commute.
    - Have to change on-site (unless you're full-time and work somewhere that allows you to take your costume home), adding another 20 minutes to your commute when factoring in finding clothes, changing and walking to your venue. All in all, people should not have to arrive on property an hour before their shift starts just to have any hope of walking into their venue on time.
    - Upward movement is ridiculously difficult and you usually have to be with the company several years before moving up, unless you're in a very high-turnover venue. Even if you have previous management experience, they don't care. They want to see you take on "projects" (which are usually artsy/crafty or volunteer) to "stand out," rather than paying attention to who the good workers, leaders and mentors actually are. As a result, a lot of really great people get left behind.
    - Super quick to blame front-line employees for everything. If you make a mistake, you are going to hear about it and hear about it and hear about it. If you forget to initial something, you get a negative review. If a guest sneaks something by you, you're either going to get a negative review or a safety violation, depending on what it is. If something out of the ordinary happens on an attraction, management tries to pin a safety violation on whoever is standing nearby. They will make safety violations out of really, really dumb stuff just because someone has to get blamed, even if it was clearly something a guest did. If you have anything negative in your file, you are stuck for 6 months. You can't get promoted or transferred. Certain leads are more likely to give negatives than positives. They hand out little incentive cards that can be collected to turn in for bigger prizes, but that's really the only positive reinforcement I've seen. Usually it's negative.
    - Constantly changing policies. Every shift starts with a meeting where you usually hear about some new change to policies, and the change usually just makes your job harder.

    Advice to ManagementAdvice

    Work a shift as front line every now and then. When you see the challenges the average attractions attendant is faced with constantly, you might rethink some of the policies that end up making their jobs continuously more difficult. When everything from parking, to wardrobe, to eating, to even staying hydrated is more difficult than it should be, something is majorly wrong.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
There are newer employer reviews for Universal Orlando Resort

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