Universal Protection Service

www.universalpro.com
There are newer employer reviews for Universal Protection Service

3 people found this helpful  

I'd say there is nothing to write home about

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Security Officer in San Francisco, CA
Current Employee - Security Officer in San Francisco, CA

I have been working at Universal Protection Service full-time (less than a year)

Pros

Quick to hire, and that's it.

Cons

Low pay. Shorted pay. No pre-tax travel plans for public transport. I did not get paid for the 8 hour orientation day because they do it before they actually hire you. Other companies such as Allied Barton do pay you for that 8 hour day. They measured me for a suit but it never fit right. Most of the people I know in the company have had multiple discrepancies in their pay checks.

Advice to ManagementAdvice

Get more professional Operations Managers. Raise the pay and provide benefits at no charge.

165 Other Employee Reviews for Universal Protection Service (View Most Recent)

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  1. 2 people found this helpful  

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    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Officer in San Diego, CA
    Current Employee - Security Officer in San Diego, CA

    I have been working at Universal Protection Service full-time (more than a year)

    Pros

    Friendly environment to work in

    Cons

    Low pay, improper fitted uniforms, no upward mobility

    Advice to ManagementAdvice

    Promote from within

    Recommends
    Negative Outlook
  2. 2 people found this helpful  

    Pretty good for a call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Santa Ana, CA
    Former Employee - Customer Service Representative in Santa Ana, CA

    I worked at Universal Protection Service full-time (more than a year)

    Pros

    Plenty of hours if you're looking for overtime. Good starting pay and benefits after 90 days. Nice, clean, new office & phones.

    Cons

    No leadership or accountability in management. We didn't even have a manager most of the time I was there. There is no chance of promotion if you work as a customer service representative. The corporate office hires outside managers that don't typically understand the branch's needs. No training program, CSR's are held accountable for learning protocol on their own. Sales division often makes promises that the equipment can do things it can't, which leads to a lot of closed accounts. High turnover in customer service division and low hiring standards allowed a lot of dead weight on the team.

    Advice to ManagementAdvice

    Simplify your protocol or hire more qualified representatives. Keep a manager in the department to maintain and enforce uniform policies and keep a complete shift schedule.

    Recommends
    Neutral Outlook
There are newer employer reviews for Universal Protection Service

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