There are newer employer reviews for Universal Service Administrative Company

 

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  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Manager  in  Washington, DC
Former Employee - Manager in Washington, DC

I worked at Universal Service Administrative Company full-time for more than 5 years

Pros

Great benefits. Flex time offered. Probably good if you are in audit or IT division, both of which have relatively new leadership.

Cons

Zero leadership, lousy communication (an anonymous intranet portal to the CEO is NOT communication). No vision, no strategy, just a mostly good-old-boys network run by the COO. Leadership and operations divisions are all run by VPs who have been at USAC for at least a decade. Competence definitely not rewarded (at least not in my division). If you care about the mission, this is not the place for you. If you are good at going along to get along (just give me the lousy paycheck and let me leave at 4:15), you'll love it here.

Advice to ManagementAdvice

Get new leadership. These guys have been there too long. You can't blame everything on the FCC.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

33 Other Employee Reviews for Universal Service Administrative Company (View Most Recent)

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  1. 2 people found this helpful  

    Growing Pains have Changed the Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Washington, DC
    Current Employee - Manager in Washington, DC

    I have been working at Universal Service Administrative Company full-time for more than 5 years

    Pros

    UASC has an excellent benefits package that is second to none, from time off, to health benefits and 401K, which promotes a very healthy work life balance. Contributions are rewarded, and individuals are aknowledged for thinking of ways to do things better. The teams are genenerally very cooperative, and as a whole keep a good eye on the mission to be good stweards of the Universal Service Fund. Managers and Directors as a general rule, care about the employees, their well being and their careers and happiness. The Acting CEO maintains an active communication channel with the rank and file employees.

    Cons

    As USAC has gotten bigger, and busier, senior management has gotten more out of touch with what is happening at the employee level. With the improving job market, and economy, the salaries are not as cometitive as they once were which has caused several qualified people to leave. There is also not as much room for career advancement as there once was.

    Advice to ManagementAdvice

    Senior Management needs to get back to its roots a bit more and listen to the employees. The method they use to do the Salary Surveys is also a bit flawed as several people have left to perform the same jobs at other employers for considerably more money. This tied to the lack of growth opportunities has changed the culture. Senior Management should look at ways to retain good employees, and move their careers forward where they can and become more visable.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    depends on team you are in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer III  in  Washington, DC
    Current Employee - Software Developer III in Washington, DC

    I have been working at Universal Service Administrative Company full-time for more than 3 years

    Pros

    friendly, easy going, moderate work load, good 401k, health and medical benefits

    Cons

    not for profit so no perks, bonus

    Advice to ManagementAdvice

    nothing really

    Recommends
    Neutral Outlook
    Approves of CEO
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