University Federal Credit Union

www.ufcu.org
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There are newer employer reviews for University Federal Credit Union

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Helpful (4)

Great people but slowly becoming a bank

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Branch Manager in Austin, TX
Current Employee - Branch Manager in Austin, TX

I have been working at University Federal Credit Union full-time (More than 5 years)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

There are amazing people because this organization is all about member service and doing what's best for people. If you are looking for a mission, the credit union cause is a great one to fight for. You have a great deal of freedom to make a difference in people's lives. The CEO is a phenomenal motivational leader and there are many talented leaders throughout the organization.

Cons

Over the past few years they have increased hiring from banks and unfortunately that is changing the culture of this credit union. The focus has changed substantially from "Relationships are all there is" to "Numbers are all that matter."

Advice to Management

Don't lose sight of the mission! The credit union is not-for-profit and it's purpose is to serve the underserved. Stop focusing on the wealthy. That will never be a credit union niche, nor should it be. Promote your talent from within. Don't hire from organizations whose cultures are the opposite of a credit union. When all you care about is numbers, you are officially a bank.

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  1. Helpful (1)

    A wonderful place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Employee in Austin, TX
    Former Employee - Employee in Austin, TX

    I worked at University Federal Credit Union full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    As the others have stated what makes UFCU a great place are the employees and the members. The benefits are great, as is the whole office environment. Most mangers hire compatible people into their respective departments, which seem to cohesively bring a true teamwork attitude to the department. I always felt engaged and listened to by upper management with my ideas.

    Cons

    For the market share that UFCU possesses it does seem pay is on the lower end of the scale, and I do know that discourse does exist in other departments due largely to the attitude of the immediate managers.

    Advice to Management

    Keep maintaing that solid sense of direction. When employees come with a grievance try to make sure all parties feel a sense of resolution.


  2. Helpful (1)

    A good place to get customer service experience.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at University Federal Credit Union

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for. Management is great and there is plenty of room for growth. The position can be lucrative if you focus on sales.

    Cons

    Having to work on Saturdays. There are many employees so it is very competitive when it comes to getting promoted or getting offers for higher positions internally.


There are newer employer reviews for University Federal Credit Union
There are newer employer reviews for University Federal Credit Union

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