University of Phoenix

  www.phoenix.edu
  www.phoenix.edu
There are newer employer reviews for University of Phoenix

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Overall Experience

Current Employee - Enrollment Advisor in Houston, TX
Current Employee - Enrollment Advisor in Houston, TX

I have been working at University of Phoenix full-time (more than 3 years)

Pros

Decent pay for work done
Nice colleagues
Innovative and good use of technology
Modern campuses

Cons

Micro management
no room for growth
telemarketing most of the time when not in student appointments

Advice to ManagementAdvice

Lead, don't micromanage

708 Other Employee Reviews for University of Phoenix (View Most Recent)

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  1.  

    Fair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Instructor in Phoenix, AZ
    Current Employee - Instructor in Phoenix, AZ

    I have been working at University of Phoenix part-time (more than 8 years)

    Pros

    Lots of leeway, cutting edge research and tools

    Cons

    low pay, lots of policies

    Advice to ManagementAdvice

    Let instructors do what they do.

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    6 Years as Senior Enrollment Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Enrollment Advisor in Phoenix, AZ
    Current Employee - Senior Enrollment Advisor in Phoenix, AZ

    I have been working at University of Phoenix full-time (more than 5 years)

    Pros

    The company went thru a plethora of changes within the last 2 years. These changes were supposed to make the University a Top 100 place to work corporation. Up until the performance based matrix was taken away, this was an incredible place to work, with sense of commaradie, as well as opportunities to move up and to other parts of Apollo group. The company had finally grown enough that they realized that more formal training needed to be given not only to managers, but also to new advisors once they started on the floor. The focus on placing the Student first was brilliant, but in doing this, University of Phoenix forgot about those of us who had passionately been doing that all along. There were opportunities for employees that wanted to move up to be nominated for programs and mentorships, as well as less formal ways to help with peer to peer advising.

    Cons

    Unfornunately, Managers resisted the changes that came about, and there was no real LEADERSHIP at ANY level that recognized that talented, passionate employees were and have been moving on for over 2 years now. The employee growth, incentive and promotional matrix was taken away, and replaced with now...3 different programs which have had good points, but ended up leaving growth stagnant. There are broken promises that a "surprise" green rootbeer float on St. Patrick's Day, just can't make up for. More tenured Managers, do not have any idea of how to manage without a matrix, and in the very same VP of Enrollment Webinar praising the advisors for creating relatiionships with our students, we are told that there is no longer overtime...something that you had to qualify for with strong performance. The overtime would often mean an additional entire check per month. Now, working Saturdays and Sundays is mandatory for most regions.

    Advice to ManagementAdvice

    You forgot your most important asset...your employees that form the relationship with the student and keep them working toward their goal. You took away Leadership Summits, Quarterly Performance awards, Top Performers, and 6 month reviews with pay increases that actually meant something on your check. A Picnic at the Zoo, where we had to pay the admission for our own families after very little recognition for 18 months is ridiculous.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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